Planet Fitness

Reviews

• SM

  Sher Mera

  2 days ago
  1.0
  This gym is an absolute embarrassment. I walked in with my Black Card membership and brought my guest — something that is literally INCLUDED in what I pay for — and the staff treated us like we were trying to sneak into a prison yard. The woman at the front desk didn’t just ask for ID; she yelled across the gym, accused my friend of not being who he was, and spoke to us with the kind of attitude you’d expect from someone who has no business dealing with the public at all. The way she addressed us was disrespectful, degrading, and completely unprofessional. We weren’t talked to like customers. We were talked to like criminals. If this is the “customer service” they think is acceptable, this place needs a complete retraining from the ground up. I will never come back, and I’ll gladly take my money to a gym that actually knows how to treat people like human beings. Avoid this location — unless you enjoy being yelled at and disrespected the second you walk through the door.
• DT

  Desho n Tutt

  6 days ago
  4.0
  Gentrification Gentrification... WHY in a town of 85% black or brown people would they have 2 tanning rooms? And No Steam room ... Thats not for us Thats not for us (if you went dun dun dennn da) you know 💯💪🏿♏️
• SW

  Steven Williams

  Nov 17, 2025
  5.0
  Outstanding visit to the new remodeled Planet Fitness. Manager Claudia at the front desk professional. Bathroom facilities clean& sanitary. Equipment all operational.
• AT

  Akifah Tingy

  Oct 28, 2025
  1.0
  This gym has become an unpleasant place to visit. Every time I come here, I am subjected to harassment from the workers without any apparent reason. This has always been my gym, and since the construction work began approximately two weeks ago, I have encountered numerous issues. Upon my return, I was informed that I do not belong there and was required to spend 30 minutes transferring my account. Despite being a member, I had to waste my time. A few minutes ago, as I was walking in to work out, I was once again approached and taken out of my time for 40 minutes. They informed me that my husband’s name was under my account and it doesn’t work that way. After some confusion, they realized that it was my account my husband card is on it and then stated that it was not my fault. They questioned me repeatedly about the matter, which were clearly addressed in the system. All I wanted to do was work out and return home. Why waste my time?? I’ve been a member of this gym since 2020 my husband is paying for this gym for years and this is what I get ?? I’m very unhappy with how y’all go about this and I will cancel my membership and never return I’m so sick of that man with all them tattoos behavior and how he spoke to me when it’s clear that I didn’t do nothing wrong !
• FR

  Fausto Rodriguez

  Oct 28, 2025
  2.0
  Soy cliente de este gym por años , me gusta mucho la franquicia, El mes pasado estuvo cerrado por remodelación, Por el cual asistimos mucho clientes frecuentes al de Belleville y notamos la diferencias muy claras en la limpieza ese gym de Belleville está muy limpio vimos que hay empleados solo para las limpieza el cual deberían implementar en East Orange además que lo empleados son muy atentos en East Orange abrieron 10/17/2025 y las máquinas aún tenían polvo de la construcción y el polvo y sucio sigue allí. No debieron a abrir así como estaba por lo único que sigo asistiendo es que está cerca de mi casa y por su entrenador Cristopher que es profesional.

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