LensCrafters

Reviews

• KW

  Kathleen Wiener

  Mar 6, 2026
  5.0
  Davida was so helpful, knowledgeable and friendly. This was the best eye glasses experience I ever had!!
• IS

  Ian Scott

  Mar 4, 2026
  5.0
  I just went in for a quick repair and was very lucky to be helped by Robert Gold. I was missing a nose pad, painful and annoying, and he fixed it in less then 5 minutes, cleaned my glasses and told me to have a good day. Next time I need anything I'm coming here.
• KR

  Kenneth Rowan

  Mar 1, 2026
  5.0
  Nicole at LensCrafters deserves praise for her customer service. She answered all of my questions and made it rather easy to place my lens order. I will be back to do business at the East Hanover location.
• AB

  Anand B

  Feb 19, 2026
  2.0
  Disappointed with their appointment bookings. I called in for a regular annual eye check up and got a slot for the same evening, which was 3 hours from when I called. Took my daughter for her eye exam just to find that they charge additional $40 (after insurance. before insurance it was something like $175 or so) for some specialized devices they use to do eye checkup. I was not ready for this. I was fine with the regular eye exams which gets covered by my insurance. But, I was not allowed to cancel as their cancellation policy states that I must cancel before 24 hours, or I pay $45. Considering that I booked appointment just a few hours ago, this policy seemed ridiculous. Also, the front desk staff just stuck with the cancellation policy. So, either ways, I was supposed to pay close to $50 no matter I take up or keep the appointment. The testing itself was all machine driven. No dilation using drops. But, it was a regular checkup. And I expected a heads-up about the additional or hidden charges while booking an appointment. Also, the collection of frames was not wide. For kids, they hardly had like 20-25 options. Though the store is big and wide, the shelves are not tall. They were knee height, like show racks, rather than bookshelves. I took my son to Target opticals - which was much better, cheaper, faster appointments, no hidden charges, better frame options, and also did not dilate the eyes using any drops like traditional testing. They did have fancy machines, but I can't speak which ones are better. For a regular checkup, I will never visit this place. And will inform my friends to check specifically on such stuffs while booking with lens crafters.
• DL

  Dina Lahham

  Feb 16, 2026
  1.0
  The lady at the front is so rude. She never acknowledged us the whole time and when we finally asked about buying a pair she scoffed and said we needed an appointment. I asked if we can make one and she said they’re booked “for a while”. No real indication of what a while meant. Insane behavior. She made me feel bad about needing help. Maybe this is what we need as consumers to stop buying at the hand of the capitalists: the rudest person you’ve ever met standing between you and the point of purchase!

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