Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
443 reviews
5 stars
399
4 stars
7
3 stars3
2 stars5
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Christian and Dallas for their exceptional service.
Mixed Experiences
While some customers had outstanding experiences, others reported negative interactions with staff, citing rudeness and lack of professionalism.
Repair Services
Customers appreciated the quick and free repair services offered for glasses, with several mentioning successful fixes for issues not originally purchased at the store.
Appointment Issues
Several reviews mentioned frustrations with appointment scheduling and wait times, indicating a need for improvement in managing customer appointments.
Product Selection
The store was noted for having a good selection of frames and lenses, appealing to a variety of customer preferences.
- MGMark Gibbs3 days ago5.0Dallas, in Cherry Hill was AWESOME!!
- MWMargie WeidenmillerDec 9, 20255.0Beau, the staff member, was very helpful in helping me pick out frames. I also purchased sunglasses. He thoroughly explained my insurance coverage and the different lenses for my regular everyday glasses. He made sure I was informed so that I could make a decision that was good for me. I would highly recommend LensCrafters in the Cherry Hill Mall.
- KPKellie PhyllianDec 8, 20251.0This is the second negative experience I've had with this location. Last year an associate was rude to me (middle age Caucasian woman). So much so that I got up in the middle of our meeting and walked out. She was very condescending. I stopped in this Saturday evening 12/6 because I want to repurchase a pair of Dolce & Gabbana glasses that I purchased last year from the Philly location that I lost. The associate who I was speaking with (Caucasian woman with dark hair working beside a muscular guy) began by telling me I should purchase now because it's going to get busy before the year ends and New Year. She asked me to sit so she can look up the cost with my insurance. I told her that I need an exam so my prescription can be updated. She told me the prescription usually lasts 2 years. I told her I need it done because there seems to be changes in my vision. Once I said that, she said "well I'm not going to bother to look up your info info if you're not purchasing today!" I gave her a look, to which she then said "I mean, if I pull your info now, they may not be able to pull it back up again!" It was a lie. She wanted a sale and because I wasn't purchasing at that moment, she didn't want to waste her time! I spent $600 out of pocket last year with LensCrafters purchasing two pairs of glasses at once. To be treated and spoken to in that manner is unacceptable! I can certainly take my money elsewhere.
- DLDee LDec 8, 20255.0I visited this location for an eye exam. While browsing for glasses, I ended up purchasing two pairs. Dallas was very patient and friendly, providing exceptional customer service throughout the process. The gentleman who measured and adjusted my glasses was professional and courteous.
- PGPhlly GDec 5, 20255.0The tech, the Dr and the store associates were all great!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and offers prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Which designer brands are available at LensCrafters in Cherry Hill?
The store offers designer brands such as Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Polo, Prada, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, and Vogue.
Does LensCrafters accept vision insurance?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Cherry Hill Mall?
The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is LensCrafters located in Cherry Hill?
LensCrafters is located at 2000 Route 38, Space 1146, inside the Cherry Hill Mall in Cherry Hill, NJ 08002.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule an eye exam online via their website using the provided scheduling link or visit the store during business hours to book an appointment.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters offers in-store pickup for their products.
What nearby stores can I visit while at Cherry Hill Mall with LensCrafters?
Nearby you can find stores like Build A Bear Workshop, AT&T Store, Famous Footwear, Gymboree, and Journey Kidz, making it convenient to shop for toys, electronics, footwear, and children's clothing all in one location.
Are there dining options near LensCrafters in Cherry Hill Mall?
Yes, nearby dining options include Taco Bell and Lorenzo’s Pizza & Steaks, where you can grab a quick meal before or after your eye care visit.
What can customers do for mobile phone needs near LensCrafters?
Customers can visit the AT&T Store or FixPhone Cherry Hill Mall for mobile phones and repair services, conveniently located close to LensCrafters at Cherry Hill Mall.