I took my two girls for a day pass and realized it would’ve made more sense to sign up for the one month option instead, after my transaction The gentleman who helped us at the front desk was very kind and told me that if I came back the next day, the manager working could adjust the price so we could switch to a month pass, and that it shouldn’t be an issue. After spending around $50 on our day visit, I realized we would’ve been better off paying for a full month so my children could come a few more times during their school vacation .I appreciated the staff member’s understanding and helpful attitude.
also , Before we even came in, I had called that morning to ask about pool prices. The person I spoke with told me he was new and didn’t know the prices yet, but he was very polite and took the time to call me back once he found out. He gave me the children’s prices, which seemed fine, but when I arrived, I was surprised to learn there was an additional $20 fee just for me to watch my kids, even though I wasn’t using the pool. which is what made the month option seem more practical.
When I returned the next day to speak to the manger , as i was told to do .I explained the situation , but they didn’t seem to know who had originally helped me, after I told them what time I was there. The kind female at the desk , helped us instead. while we did wait for a manager who they originally called down . Instead he walked passed by, he didn’t stop to talk. I recognized him from last summer, when I had another experience where I felt pressured to sign up for a long-term commitment instead of the month option that works best for our family.
Overall, the facility is clean and family-friendly, and the majority of the staff are polite and welcoming. However, there seems to be some miscommunication among staff members, and the situation felt a bit uncomfortable. I wish management placed more value on helping families who prefer month-to-month memberships rather than year-long commitments, which can be hard to cancel. My children really enjoy the pool, and I had been interested in swimming lessons or even hosting a birthday party here, but this experience made me hesitant to move forward. Hopefully, the management takes this feedback as an opportunity to improve communication and flexibility for guests, and i realized I should’ve just done it on the same day .
We cannot say enough wonderful things about Aimee and the swim lessons provided. She worked privately with my two older daughters, who are naturally very reserved, and from the very first lesson they felt comfortable and at ease with her. Aimee has an incredible ability to adapt her instruction to each child’s unique needs, and the progress they made under her guidance was truly remarkable.
One of my daughters had significant anxiety and was very intimidated by swimming. After just one lesson with Aimee, her confidence was noticeably transformed. Aimee approached her special needs with genuine care, warmth, and constant encouragement, creating an environment where fear was replaced with trust and belief in herself. The impact was so profound that, directly because of Aimee’s influence, one of my older daughters decided to join the Sting Ray's swim team, which she loves!
Aimee also taught my youngest daughter in group lessons, and her kindness didn’t stop there. To this day, Aimee still greets her by name whenever she sees her. My youngest absolutely lights up and is thrilled every time she gets to say hello.
Aimee is not just an exceptional swim instructor, she is a compassionate, attentive, and truly memorable mentor. Our family will always be grateful for the confidence, skills, and joy she helped instill in our children.