Planet Fitness

Reviews

• DH

  Dwayne Harris

  3 days ago
  5.0
  Planet fitness salem NH is definitely my favorite place to go
• NN

  N

  4 days ago
  3.0
  I usually have a great experience at this Planet Fitness location and even drive 35 minutes to come here because the gym has become part of my mental wellness routine. Unfortunately, I recently had a very upsetting interaction with a staff member named Joe (older Indian male) that I feel needs to be addressed. I’m a Black Card member and haven’t used the amenities in a while, so last week I decided to use one of the massage chairs. I went to the self-service screen to sign up, and while I was doing that, Joe came over and started handling the reservation. He told me the massage chairs were currently occupied and that as soon as someone finished, I could use one, which was completely fine. When someone left, I went back to him, and he told me to use “chair #1.” When I went to the section I used in the past (over 5 years ago), I didn’t see a chair labeled #1. Only chairs #6–12. I assumed there was an error or maybe I misunderstood, so I sat in chair #6. When I pressed the screen, it asked for a code. Something told me to check the other side, and that’s where I saw chairs #1 and #2. I realized I had made an honest mistake and went back to Joe to explain that I made a mistake and would prefer to use the reclining massage chairs on the other side if possible. Instead of simply helping, he repeatedly pointed out my mistake in a rude tone. I told him I understood where I messed up and that he didn’t need to speak to me that way, but the attitude continued. He eventually changed my reservation, but when I sat down at the new chair, the screen asked for a code again. I went back to let him know, and he paused his video call, put both hands on the counter, and said, “Why are you doing this? Why are you being difficult?” in a degrading tone. I explained I was only informing him that the machine was asking for a code. When I told him I would be reporting his behavior, he responded, “I don’t care! Go ahead and report me.” A simple “No worries, mistakes happen. I’ll cancel the reservation for you and reserve the correct chair” when I first approached him, and a simple explanation like “The machine takes a few minutes to start. Just lay there and give it a few minutes to start, and if it doesn’t start in a minute, come back to me” the second time I approached him, would have made all the difference. If he is not able to provide good customer service, he should be in a role that doesn’t involve direct interaction with members. His behavior was completely uncalled for. I left feeling humiliated and ended up crying in my car. This gym has been such a positive and important part of my healing, and it hurt to be treated that way. Today, I went back and spoke with the manager, Autum, who was great and apologized for his behavior, said she would review the tapes, and assured me she would speak with him. I originally wasn’t going to say anything or post this, but I think it’s important to raise awareness in case this happens to someone else. Being kind doesn’t cost anything. In the 10+ years I’ve been coming here, the staff has always been wonderful, and this was the first negative experience I’ve ever had. I hope management addresses it and I hope Joe never speaks to someone else the way he spoke to me.
• EC

  Eric C

  Oct 25, 2025
  3.0
  Maintenance on equipment is lacking (tightening belts/cables etc.) Broken machines take forever and a day to be fixed. The on site staff does a great job, but I think the broken machines are out of thier purview.
• TM

  Tommy Mackey

  Sep 27, 2025
  5.0
  Big ups to Salem PF for employing people who are neurodivergent. This PF also has much stronger hydromassage beds than my home PF.
• AB

  Arthur Branagan

  Aug 20, 2025
  4.0
  I do my beach muscle workout with the black card membership. I also use the tanning and massage chairs. The machine I wanted to use was supposedly broken and had a sign on it that I didn't see. It wasn't broken and I did my workout on it. A staff person told me it was broken and didn't I see the sign? I asked if he'd like to have the sign. I also asked him to tell them to fix the equipment. That seems to be an ongoing issue. Equipment remains on maintained for long periods of time.

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