Hannaford Pharmacy

Reviews

• RW

  Richard Washok

  Jan 16, 2024
  5.0
  Was helpful and took care of my needs
• DF

  Diana Frost

  Nov 14, 2023
  5.0
  Great people.
• PJ

  Peggy Williamson Jones

  Jul 12, 2022
  2.0
  Need advice on morality? Hannaford Pharmacy is your place! Hannaford was a delight to work with for the past year - but no longer. Before transferring my prescriptions there, I spoke with the regular, seasoned pharmacist at length & in specific detail about my prescriptions and Hannaford's policies regarding refills, since I travel for work and reside in two different locales. He clearly stated the policies & I relayed them back to him to confirm. I have come in a couple of times a month for almost a year & everyone there has been wonderful, friendly & accommodating. However, last week when picking up refills & dropping off a couple of prescriptions to have on file, suddenly, after almost a year, I was curtly informed the policies I had been given were incorrect. I was even informed which moralities were appropriate for me to have. I had never seen the tech before, but instead of suggesting I speak with someone else, she stood her ground & adamantly contradicted the policies used for a year prior to that day. I called & spoke with the pharmacist on duty & was treated with indignant suspicion - as if I had never set foot in the Dover Pharmacy prior to that moment! As if I don't get 8 prescriptions a month filled at that very location! As if I'm not a very regular customer, purchasing groceries & meds all the time! Just insulted & disappointed by the entire episode and sad to be treated like some dubious stranger instead of a loyal customer. I was even told that I should have a prescription filled elsewhere! What an attitude change in a 12 month period. I give my experience for the first year a 5 star rating. But this one incident has all but ruined that score. Consistency is essential for an overall positive customer experience, because lack of consistency leaves a customer frustrated, confused & feeling targeted. It can take years to gain a loyal customer and about 30 seconds to lose one.

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