LensCrafters

Reviews

• SH

  Seamus Hagan

  6 days ago
  1.0
  Staff is unhelpful and incompetent in terms of customer service. Although they can fix glasses... Better off going to the one in Manchester.
• JL

  Joe Lehman

  Mar 6, 2026
  1.0
  I sat there for over 2 and a 1/2 hours. I had to have my wife Bring me food as i am a diabetic and the employees were just staring at their laptops, unable to sign in , And My Sugar ended up DROPPING RO LOW! Weren't willing to work with me or help out? And the manager sat there the whole time counting pennies and coins She didn't help me didn't mention anything to the employee didn't say a word very disappointing!!!and a waste of my life! Found SAME EXACT FRAMES , Lenses Warrenty , Script TO The T ! For Almost $300.00 Cheeper!!! No Xtra Discounts or anything!!!! AND THEY WANTED ME RO GO BACK AGAIN TO "MEASURE" Something After Faxxing Script and info , And Everything i stated ⏫️ So Unfortunate!
• MC

  Mark Cleaver

  Feb 13, 2026
  5.0
  Optometrist and staff help with selecting glasses extremely good. Greatly appreciated the time and effort spent with me.
• SC

  Sheila Charland

  Feb 7, 2026
  5.0
  Always a friendly and knowledgeable staff. There to help and answer questions but not the typical "pushy" sales person.
• SY

  Shannon Yatsevich

  Feb 6, 2026
  1.0
  I recently had an eye exam at Steeplegate Eye care, and the vision appointment itself was wonderful. The doctor was thorough, kind, and professional. Unfortunately, my experience afterward at LensCrafters while shopping for glasses was really disappointing. The associate working the floor didn’t get up to assist and seemed disengaged, as if helping me was inconvenient to her. When I began shopping, I asked her to check my insurance benefits, but then didn’t receive a clear answer and was simply told to look at certain “budget” frames in the corner. I ended up walking around and selecting frames on my own without any help from her. There were several customers in the store at the time, and the associates appeared more focused on chatting with each other about their weekend party plans than helping anyone. It made the experience feel uncomfortable and unwelcoming, which was surprising since I’ve had helpful, attentive service at LensCrafters in the past. I was also confused about pricing and insurance coverage. Even the “budget” options came out to nearly $500, and I couldn’t get a clear explanation of what was covered via my insurance or their discounts, so I ultimately chose to leave and shop elsewhere. I understand everyone has off days, and I hope this was just an exception. I just wanted to share my experience since good customer service makes such a difference, especially when making a big purchase like glasses.

Frequently Asked Questions About LensCrafters