Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
728 reviews
5 stars
656
4 stars
22
3 stars5
2 stars9
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with particular mentions of employees like Alicia, Caleb, and Marceline.
Mixed Experiences
While many reviews highlighted excellent service, some customers reported negative experiences, particularly in the exam area where staff were described as rude or unhelpful.
Product Quality
Customers expressed satisfaction with the quality of glasses and the accuracy of prescriptions, noting that the store effectively handled complex prescriptions.
Efficiency
Several reviews mentioned quick service and efficient handling of orders, contributing to a positive shopping experience.
- MMMitchell MitchellJan 5, 20265.0Alicia is the bomb she was very helpful and informative, everyone in the store was helpful and will definitely visit again. THANK YOU ALICI!!!
- TCTonya CutlerDec 17, 20255.0ALICIA, Thank you for your outstanding customer service and always being kind and knowledgeable about everything! See you Next Year!💕💯
- BHBambi HughesDec 12, 20255.0Calab was very helpful & kind, he spent alot of time with me. They should have more people like Calab working there.
- CPCamille PadillaDec 7, 20255.0Caleb was the one to help us as soon as we walked in. I get progressive glasses and my daughter standard, but when I expressed my concerns about cost for both of us, he immediately told us how they could accommodate us and all the specials that they had. There were certain styles we liked but because of our prescriptions, they wouldn’t work. But he pulled out all the ones that would work in the same-ish styles. Very helpful and nice! This is our first time here and my daughter said it was the first time she’d been somewhere where she didn’t feel chastised for whatever frames she chose. Other places really made her feel bad for not choosing what they wanted her to choose. Definitely coming back to see Caleb when we need glasses again!
- SISthefany InahuazoDec 2, 20251.0The customer service is terrible, we went to get some sunglasses for my brother, sister-in-law and my dad, my brother opened a drawer by mistake, an employee who is a man and bald, he looked at my brother and was very rude and angry telling him that he could not do that, I know it was a mistake of my brother but it is not the way to treat a customer being rude, I realized that with the other customers he was nice to them but he looked at us in a different way because we are Latino.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What kind of eye care services does LensCrafters in Winston Salem offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including options like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which insurance plans are accepted at LensCrafters in Winston Salem?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What designer brands of eyewear are available at LensCrafters?
You can find eyewear from premium brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Coach, Michael Kors, Tiffany & Co., and many others.
What are the operating hours for LensCrafters at 3320 Silas Creek Parkway?
LensCrafters is open Monday through Saturday from 9:30 AM to 8:00 PM, and on Sundays from 12:00 PM to 6:00 PM.
Does LensCrafters offer in-store pickup for orders?
Yes, LensCrafters offers in-store pickup services.
How can I schedule an eye exam at LensCrafters in Winston Salem?
You can schedule an eye exam online via their scheduling link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0065&storeId=10851
What payment methods are accepted at LensCrafters Winston Salem?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Is LensCrafters located near any dining options where I can eat before or after my appointment?
Yes, LensCrafters is located in Hanes Mall near dining options such as Sbarro, a pizza restaurant, and TGI Fridays, offering convenient places to eat before or after your visit.
Are there other retail stores near LensCrafters where I can shop during my visit?
Yes, nearby you will find stores like Champs Sports for sporting goods, Sephora for beauty supplies, American Eagle for clothing, and Pottery Barn for home decor, making it easy to enjoy shopping along with your eye care appointment.
Can nearby professional services like U.S. Army Recruiting or T-Mobile for Business assist me while visiting LensCrafters?
Yes, near LensCrafters, you can find professional services including U.S. Army Recruiting and T-Mobile for Business, providing additional assistance or services if needed while in the area.