Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
319 reviews
5 stars
287
4 stars
7
3 stars
5
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, helpful, and knowledgeable, with many customers highlighting specific employees for their exceptional service.
Product Quality
While many customers appreciate the selection of frames and the quality of service, there are complaints regarding the quality of lenses and issues with upselling.
Store Environment
The store is described as clean, well-organized, and comfortable, contributing to a positive shopping experience.
Efficiency
Customers report quick service and efficient processes for eye exams and purchasing glasses, although some have experienced delays or lack of attention during busy times.
Return Policy
The 30-day return policy is noted positively, with customers expressing satisfaction in being able to exchange glasses that did not fit well.
- BPBeth PublicoverOct 23, 20255.0Everyone was kind respectful and helpful. My glasses came in two days later. Perfect fit. Very happy with experience.
- AAAmerican_1028Sep 29, 20255.0got my High School Dream glasses, Clear Frame Ray Bans & i fenna Have them Transitioned so i dont have to wear shades & at which is 100% affordable!! My Pick Every Time, they got the best Employees ever, highly Friendly.. Plus i Highly Recommend LensCrafters
- JFJessica FedermanSep 27, 20255.0I bought a pair of glasses here, which I loved. Great experience first time around. But after a week I realized the shape of my face was not conducive to a good fit (they kept sliding down my nose). So I took them back to LensCrafters in Independence Mall. I’ve bought glasses for decades from LensCrafters and haven’t had to use the 30-day no questions return policy. But I did this time. Stephen greeted us as we walked in the door, told me how the return process worked (and that I could keep the current/new glasses until the new ones I chose are delivered). He gave us space to look around and was available when we had questions. When we did, he had all the answers and provided additional options and information to make sure I was going to be happy with my new selection. I am excited to get my new specs! The store is clean and contemporary and easy to navigate. The selection (styles and price points) is good. Highly recommend!
- RRRobSep 26, 20255.0Garrett fixed my costas in a creative way. Super good service and highly recommend.
- JLJennifer LallySep 1, 20255.0Emily, who helped me on 08/31 and who helped me again and my husband on 9/1, was OUTSTANDING! She listened to our situation, provided recommendations, and worked with us to find incredible solutions! She was truly a blessing, and is very much appreciated. She knew her product very well, worked with me to find what I wanted and within the constraints I had for budget, etc. I am SO PLEASED with the outcome. Her manager, Steve, also helped my husband on 9/1, as he was there opening the store before Emily started her shift, and was incredible as well. Thanks to their service, we will be loyal customers of this store (and Lenscrafters) for years to come. I'd highly recommend them to anyone who is in the area (and for us, we are happy to drive an hour to visit them and patronize this location. Well worth the drive.).
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer for eye care?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
What types of eyewear brands can I find at LensCrafters?
LensCrafters carries designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Ralph Lauren, Coach, and more.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are LensCrafters' store hours?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online using LensCrafters' appointment link: https://www.lenscrafters.com/ScheduleExamView
Does LensCrafters provide in-store pickup service?
Yes, LensCrafters offers in-store pickup for eyewear products.
Are there any nearby dining options close to LensCrafters to visit before or after your eye exam?
Yes, nearby dining options include Auntie Anne's Pretzels Independence Mall, Sarku Japan (Asian cuisine), Baba Ghannouj (Greek restaurant), Nikki's Gourmet and Sushi Bar, Dairy Queen, Chick-fil-A, and the Ocean Grill & Tiki Bar in Carolina Beach, NC.
What nearby stores can customers visit along with LensCrafters for shopping?
Nearby shopping options include Claire's for fashion accessories, Forever 21 for women's clothing, PacSun for men's clothing, Kay Jewelers for jewelry, Five Below, and JD Sports for sporting goods and apparel.
How can nearby places like Coin Cloud Bitcoin ATM be useful when visiting LensCrafters?
The nearby Coin Cloud Bitcoin ATM provides a convenient option for customers to exchange or withdraw cryptocurrency if needed during their visit to LensCrafters at Westfield Shopping Mall Independence.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with disabilities.