Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
327 reviews
5 stars
294
4 stars
7
3 stars
5
2 stars2
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Garrett, Emily, and Sam for their exceptional service.
Mixed Experiences
While some customers had positive experiences, others reported issues with service quality, including feeling ignored or rushed during their visits.
Product Quality
There were complaints about the quality of lenses, with some customers experiencing issues like peeling coatings and dissatisfaction with the overall product durability.
Store Environment
The store was generally described as clean and well-organized, with a good selection of frames, although some customers noted issues with the bathroom facilities.
- PVPatrice VaughnJan 3, 20265.0Kind and patient staff! Thank you for helping me pick out my glasses and putting up with my temperamental FSA card 🤣
- LSLisa SmithDec 31, 20255.0I was greeted and helped quickly. I had some questions about styles and options for my transition lenses and all of my questions were answered. I would absolutely recommend this Lens Crafters location, as well as the optometrist office beside it.
- JMJason MyersDec 26, 20255.0I was in need of new glasses (preferably bifocals) and decided upon going to LensCrafters. I was taken care of by Lisa and later, Emily, who helped weigh in with her expertise. I was there for a good two hours trying on frames and seeing what was affordable. Lisa stayed by my side and helped weigh in on what styles worked and which did not. As we were trying to navigate my insurance and potential sales, Emily was an immense amount of help. A very enjoyable experience and thankful for those two for all the help they provided ...and keeping me under budget.
- ATAleeka ThomasDec 26, 20255.0I had an unpleasant experience at this location but after the store manager connected with me, he made sure to rectify the situation and went above and beyond to meet my needs. Thank you so much Steve for truly embodying the definition of true customer service! My new glasses made this one of the best birthdays yet. 🩷🩷🙌🏾🎂
- JBJessica BrownDec 26, 20255.0This location has a great doctor and a great staff
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer for eye care?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
What types of eyewear brands can I find at LensCrafters?
LensCrafters carries designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Ralph Lauren, Coach, and more.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are LensCrafters' store hours?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online using LensCrafters' appointment link: https://www.lenscrafters.com/ScheduleExamView
Does LensCrafters provide in-store pickup service?
Yes, LensCrafters offers in-store pickup for eyewear products.
Are there any nearby dining options close to LensCrafters to visit before or after your eye exam?
Yes, nearby dining options include Auntie Anne's Pretzels Independence Mall, Sarku Japan (Asian cuisine), Baba Ghannouj (Greek restaurant), Nikki's Gourmet and Sushi Bar, Dairy Queen, Chick-fil-A, and the Ocean Grill & Tiki Bar in Carolina Beach, NC.
What nearby stores can customers visit along with LensCrafters for shopping?
Nearby shopping options include Claire's for fashion accessories, Forever 21 for women's clothing, PacSun for men's clothing, Kay Jewelers for jewelry, Five Below, and JD Sports for sporting goods and apparel.
How can nearby places like Coin Cloud Bitcoin ATM be useful when visiting LensCrafters?
The nearby Coin Cloud Bitcoin ATM provides a convenient option for customers to exchange or withdraw cryptocurrency if needed during their visit to LensCrafters at Westfield Shopping Mall Independence.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with disabilities.