MainStreet Family Care

Reviews

• MS

  Matthew Somerville

  5 days ago
  1.0
  This place was an extremely frustrating experience. Not only was my issue misdiagnosed, but now, more than six months after my appointment, they’re attempting to charge my card on file for a visit from early September. They’re claiming my insurance didn’t cover the visit, even though I have strong coverage that has consistently handled similar appointments at other providers without any issues. That raises serious concerns about how billing and insurance submissions are being handled here. I would strongly recommend looking elsewhere for care. If you check their Better Business Bureau reviews, you’ll see many others reporting similar problems, either insurance claims not being submitted properly or not submitted at all, followed by unexpected charges months later.
• SM

  Suzanne McColligan

  Mar 29, 2026
  1.0
  Provider was late arriving and the only one in both offices. Bedside manner sorely lacking. Better than nothing but if you have another option, take it.
• TB

  Tom B

  Mar 28, 2026
  1.0
  No Humanity.. Upon arrival, you are met with a very low functioning rickety (literally) and nearly inoperable kiosk for check-in. Just press the "help" button for assistance, and all will be well? Nope. Someone from several states away (AL), let us know we're on our own. The process took so long that time passed beyond the closing time, however, an online notice popped up claiming we'd be seen since we've been inside the "lobby" before closing. Nope again. And in addition, an email was received assuring that staff is "staying late" to see us. Nope #3, as finally, someone came from behind the always locked entry to actual services only to inform, we were "registered", yes, but not "checked in". On mention of the receipt of confirmation and assurance of seeing someone, they responded that that was "only an email". A ridiculous waste of time, and proof that taking human contact out of the equation, To Save Money and Maximize Profit, still does have an Expense.. for the sick not only suffering from injury or illness but also struggling just to be seen. So now, here at a local hospital Emergency Room, WakeMed at Durant and Falls of Neuse Roads, the check-in, with a live, and very polite human being took all of 30 Seconds, and with a full waiting room of about 40 people, my ailing friend, waited only 10 minutes for "triage", and was then seen not long after that. Hooray for Humanity! Not a poor substitute.
• JJ

  Jorjo

  Mar 13, 2026
  5.0
  Loved the service I received for my DOT drug test. They were very fast, I called them and sent the documents and told them I had came ready to provide a sample and I didn't wait there for hours maybe 10 mins before getting seen. They staff was very nice, funny and prepared. Would highly recommend 💯💯💯
• SS

  Susan Stanley

  Mar 8, 2026
  5.0
  Very happy with my visit. Prompt care. The staff were all very friendly and helpful. Highly recommend for all of your urgent care needs.