Novant Health Rehabilitation Center - Shelby (PT Solutions)

Reviews

• PK

  Peter Karski

  Jan 20, 2026
  1.0
  The administrative staff exhibited unparalleled incompetence. We were repeatedly double-billed and on multiple occasions had to address insurance claims errors due to misfiling and mislabeling of procedures. Months after we had concluded our visits, we started receiving bills from OrthoCarolina because they had mangled their insurance claim paperwork so badly that they were rejected and they had failed to correct the issue despite being informed and corrected by us at the time. Over a year later, we are still dealing with their repeated attempts to bill us for their mistakes - even after they acknowledged the errors and cleared the previous copies of the charges. I have never seen such thorough negligence in a professional setting. Do NOT go here unless your hobby is reviewing someone else's paperwork and doing their job for them because they cannot be bothered to deal with their own mistakes. Physical Therapists seemed fine.
• AF

  Amos Famous

  Jul 28, 2025
  5.0
  They are very knowledgeable and well trained. Treat you as family
• JL

  Jessica Lyle

  Jun 26, 2025
  1.0
  Seemed to me that the PT lady seen tonight was under the influence of something. I did not feel this was a very professional experience or beneficial. I will report to my insurance provider as well.
• SM

  shell McMillan

  Jun 16, 2025
  1.0
  Physical therapist that I see today was unprofessional and rude .He needs treat patients with respect and learn how to communicate not shutting them up and over talking them.
• DH

  David Hall

  Jun 10, 2025
  1.0
  Made impossible to make appointment had go personally twice and got manager to get them to make an appointment lie to your face very RUDE IN HURRY GET YOU OUT