Planet Fitness

4.5
487 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
9650 Strickland Rd, Raleigh, NC
27615, United States

Hours

Reviews

4.5
487 reviews
5 stars
381
4 stars
50
3 stars
19
2 stars
12
1 star
25

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for its cleanliness, noting that facilities and equipment are well-maintained.

Staff Friendliness

Overall, the staff received positive feedback for being friendly and helpful, although some reviews mentioned instances of unhelpfulness.

Equipment Quality

While most equipment is reported to be in good working condition, some customers noted that certain machines are older and in need of replacement.

Customer Service Issues

Several reviews highlighted issues with customer service, particularly regarding membership cancellations and staff responsiveness.

Atmosphere

The gym is described as having a welcoming and non-judgmental atmosphere, making it comfortable for both new and seasoned gym-goers.
  • SS
    Scotty
    6 days ago
    1.0
    I had an unprofessional experience at this location on 11/18 around 2 PM. A staff member named Keyshon spoke to me in a rude and condescending tone over a minor issue that could have been handled respectfully. He escalated the situation, refused to let me speak with a manager, and showed no professionalism. I want to note that Gerald means well, and the other staff members were fine, but this interaction made the visit extremely uncomfortable. As a long-time PF member, I’m requesting better customer service training and accountability.
  • JG
    Jeffrey Geraci
    Nov 17, 2025
    5.0
    Great customer service at the front desk getting checked in as a guest. Really clean and an enormous amount of machines and free weights. Good workout at a clean facility!
  • DF
    David Freeman
    Nov 13, 2025
    5.0
    Great selection of both cardio and weights. Staff is extremely responsive to suggestions on ways to improve. Great value!
  • BF
    Beth Friedland
    Oct 11, 2025
    5.0
    Great and well run exercise and fitness center with locations throughout the Triangle
  • JC
    Jack Perkins, CPA
    Oct 9, 2025
    2.0
    Went to this Planet Fitness since the one I usually use was closed for repairs. I asked for help to adjust the settings for the eliptical machine. There were 3 people at the front desk and no one was willing to help. Did just a basic workout and left. Will not be going back to that location again.

Frequently Asked Questions About Planet Fitness

What are the regular operating hours of Planet Fitness on Strickland Rd in Raleigh, NC?

Planet Fitness on Strickland Rd is open 24 hours from Tuesday to Thursday, opens at 5 AM and closes at midnight on Monday, closes at 10 PM on Friday, and is open from 7 AM to 7 PM on weekends.

Does Planet Fitness on Strickland Rd have any special holiday hours?

Yes, the gym has adjusted hours on holidays such as closing at noon on November 27, 2025, and opening from 5 AM to 10 PM on November 28, 2025, with other variations on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.