Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
My mother is completely disabled and relies on a mobility wheelchair to get around. This was the place she was referred to months ago, and she can't even get in touch with anyone about here wheelchair order. They never answer their phone and they never return messages. We've submitted a complaint with the BBB about this.
PH
Preanna Hargrove
Aug 5, 2025
1.0
Worst company! A complete waste of time. What took 24 hours at another company took this company over four weeks and they were still not able to do anything. Just to be told that because I live in another city, it's why they "ignored" the referral. Waste of time and energy, never again. I would give zero stars if I could. I already reached out to the medical company to find me a more Professional company to work with. I was told several times to send the fax to them; if I was too far away, They could just call to let me know that. Would have kept it moving and found another company. The people all seem alittle incompetent... seem like they have no clue. I wish the other company would of taken my insurance, this has been the worst like pulling teeth here.
LP
Larry Patterson
Dec 10, 2021
1.0
They not on the same page tell you one thing and do the opposite will not do business no more there
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What type of mobility solutions does National Seating & Mobility in Raleigh provide?
National Seating & Mobility builds one-of-a-kind mobility solutions that are comfortable, safe, and tailored to work completely in sync with each client to deliver independence and self-reliance.
Where is National Seating & Mobility located in Raleigh?
They are located at 7231 ACC Blvd, Suite 103, Raleigh, NC 27617, USA.
What are the business hours of National Seating & Mobility in Raleigh?
They are open Monday through Friday from 8:00 AM to 4:30 PM and are closed on Saturdays and Sundays.
Does National Seating & Mobility offer any clinical support services?
Yes, they provide flexible, highly professional clinical support to physicians and therapists.
How can I contact National Seating & Mobility in Raleigh?
You can call them at +1-984-232-6471 or email Raleigh@nsm-seating.com.
Are there wheelchair-accessible parking and in-store shopping options available at National Seating & Mobility?
Yes, the location has wheelchair-accessible parking and offers in-store shopping.
What services does National Seating & Mobility offer?
They offer remote evaluations and service & repair for mobility equipment.
Which nearby health-related facilities can I visit near National Seating & Mobility?
Nearby health-related facilities include American Health Services - Raleigh, NC (pharmacy), Rotech (medical supply and hospital equipment), and American Health Services (hospital equipment and supplies).
How can nearby places like Rotech and American Health Services support my visit to National Seating & Mobility?
You can complement your mobility solutions by visiting Rotech or American Health Services nearby for additional medical supplies or equipment, ensuring comprehensive care during your visit.
What other nearby services are available around National Seating & Mobility in Raleigh?
Nearby services include home services by Renewal by Andersen, automotive services at J.A. King, and HVAC services by Triangle Heating & Cooling, useful if you need complementary assistance in the area.