Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
818 reviews
5 stars
725
4 stars
19
3 stars8
2 stars9
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Missy, Kat, and Jerry.
Efficiency
Customers frequently noted quick service, with many experiences of fast repairs and adjustments to glasses.
Professionalism
The staff was described as professional and attentive, providing thorough assistance and ensuring customer satisfaction.
Mixed Experiences
While many reviews were positive, there were some complaints about long wait times and unprofessional behavior from certain staff members.
Value for Money
Some customers felt that prices were high but acknowledged the quality of service and products received.
- ELEric LewisNov 16, 20255.0Helped me with an eye glass repair and I was in and out in 5 minutes complimentary. Excellent customer service and I would highly recommend and will come back in the future.
- GMGracen MathewNov 10, 20251.0Horrible customer service at the eye ecam center. Walked in 15 mins early for appointment and they said spectrum is here to fix the internet, i understand things happen but they could have called mea and give heads up instead of me driving all the way and waisting my time. I waited for 45 minutes later they said we can give you a call to reschedule. Three days went by no one called. When I called 4 times it keep going to voice mail finally I got hold of someone they said to be there within 30 minutes during evening rush hour traffic and when I called to tell them I am running late due to rush hour traffic they didn't want to accommodate me asked me to come different day. I told them that I will go to another place who needs business.
- JKJohn KunzweilerNov 9, 20255.0Came in for a repair on glasses I didn’t even buy at this store. The staff was so friendly and accommodating. Took care of me with no issues at all. I’ve purchased glasses here before too, and they’ve always been great. Highly recommend.
- JCjose leonardo coronelNov 5, 20251.0I came on Saturday to order two prescription lenses! Today they called to say my order was ready when it wasn't; they only had one order. I have to waste time, gas, and use my car to come back for my other order, and all they say is "sorry." What terrible logistics!
- VVviomanOct 26, 20255.0I have been a patron of LensCrafters at the Carolina Place Mall for well over a decade. One of the reasons I keep coming back is because of Missy, who I feel is one of their absolute best customer service representatives! She is always friendly, courteous and knowledgeable. She patiently answers all of my questions and assists in any way I need. When I pick up my new glasses she does a perfect job of fitting them to my face and ensuring that they are "straight" and feel comfortable. Thank you again Missy, I truly appreciate you! : -)
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer for eye care?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands, including prescription wearable technology.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans, including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health.
What are the operating hours of LensCrafters in Pineville, NC?
LensCrafters is open Monday to Thursday from 9 AM to 7 PM, Friday and Saturday from 9 AM to 8 PM, and Sunday from 11 AM to 18 PM.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule your eye exam online through LensCrafters' scheduling link provided on their website.
What payment options are available at LensCrafters?
Payment options accepted include American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup services for your convenience.
What designer eyewear brands can I find at LensCrafters?
Brands available include Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Tiffany & Co., and more.
How can nearby places enhance my visit to LensCrafters?
After your eye exam at LensCrafters, you can visit nearby places like Ruby Thai Kitchen for a meal or stop by Piercing Pagoda for jewelry and fashion accessories.
Are there any nearby clothing stores near LensCrafters for additional shopping?
Yes, nearby clothing stores include American Eagle, Windsor Fashions, Forever 21, and Cache, so you can enjoy shopping for apparel along with your eyewear visit.
If I need phone repair or electronics, where near LensCrafters can I go?
Cellaxs Phone Repair and Verizon Wireless Retailer, Cellular Sales are nearby, offering mobile phone repair and electronics services conveniently close to LensCrafters.