Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
841 reviews
5 stars
746
4 stars
20
3 stars8
2 stars9
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Jerry, Kelly, and Kat for their exceptional service.
Efficiency
Customers frequently noted the quick service for repairs and adjustments, often being in and out in a matter of minutes.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor customer service experiences, particularly regarding eye exams and prescription issues.
Welcoming Atmosphere
The store was described as warm and inviting, with staff making efforts to ensure customers felt comfortable and valued.
Product Knowledge
Staff demonstrated a strong understanding of eyewear products and options, helping customers make informed decisions.
- PGPam Glenn6 days ago1.0I would have the say that the professionalism on the optician side is extremely lacking. The personnel at the desk are definitely in the negative. They barely acknowledge your presence when you're standing in front of them at the counter. They NEVER answer the phone when you call and even when you leave a message for a return call they don't call you back. Even when ordering contact lenses in the same prescription as the trials, the representative seemed confused. Additionally the rep told me when I was leaving that the lenses would be bac k in a week. My prescription is complicated and I'm aware that it takes approximately a month in general for my prescription to be filled. So I'm assuming that everyone is told that their order will be in within a week without looking at the actual prescription only to be disappointed when the reality of the actual timeframe. After I receive my lenses, I will not be returning to this location for any type of services.
- ABAnthony BoddieJan 2, 20265.0I want to share the outstanding experience I had with the LensCrafters team in Pineville, NC. For years, my routine has been to get my eye exam with the neighboring provider and then purchase a single pair of glasses from this LensCrafters location—while buying additional pairs throughout the year from various online retailers and competitors. However, my recent visits on December 31st and January 1st reminded me why in‑person service still matters. From the moment I walked in, Alicia set the tone. I hadn’t seen her in over a year and a half, yet she immediately recognized me and even remembered my line of work. Her awareness, warmth, and ability to multitask created a seamless experience. She asked Rahanne to assist me with selecting frames, and Rahanne did an exceptional job explaining product details and answering every question with patience and clarity. Alicia then coordinated with Sindhu, whose approach to sizing and fitting my frames was both precise and genuinely caring. Her authenticity stood out. I was so impressed by the level of care and professionalism that I ended up purchasing multiple pairs of glasses during these visits—something I’ve never done before at any eyewear retailer. As someone recently diagnosed with cancer, these interactions meant more than the team could have known. Their professionalism, kindness, and attentiveness made me feel seen, supported, and valued. Because of Alicia, Rahanne, and Sindhu, I now consider LensCrafters my preferred eyewear company. Thank you to the entire Pineville team—and especially to Alicia, Rahanne, and Sindhu—for a job truly well done. Cordially, Anthony Boddie
- WLWil LiamJan 1, 20265.0Earline and Kelly the Mgr are amazing. Please recognize their work. The entire store is fantastic. Exceptional service from all, but these two are spectacular!!
- LWLindsay WorshamDec 28, 20255.0Sindhu made buying new frames and lenses stress free! She explained the many many options to my mom in a calm and knowledgeable manner and made these big decisions feel way less stressful! The entire staff was very warm and welcoming. Great experience!
- LCLydia ChisolmDec 28, 20255.0Jerry was a huge help. He answered every question I had and was patient the whole time, making sure all of my needs were taken care of. He was kind, professional, and genuinely willing to help. Jerry is one of the best employees there, this is exactly what great customer service looks like.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer for eye care?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands, including prescription wearable technology.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans, including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health.
What are the operating hours of LensCrafters in Pineville, NC?
LensCrafters is open Monday to Thursday from 9 AM to 7 PM, Friday and Saturday from 9 AM to 8 PM, and Sunday from 11 AM to 18 PM.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule your eye exam online through LensCrafters' scheduling link provided on their website.
What payment options are available at LensCrafters?
Payment options accepted include American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup services for your convenience.
What designer eyewear brands can I find at LensCrafters?
Brands available include Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Tiffany & Co., and more.
How can nearby places enhance my visit to LensCrafters?
After your eye exam at LensCrafters, you can visit nearby places like Ruby Thai Kitchen for a meal or stop by Piercing Pagoda for jewelry and fashion accessories.
Are there any nearby clothing stores near LensCrafters for additional shopping?
Yes, nearby clothing stores include American Eagle, Windsor Fashions, Forever 21, and Cache, so you can enjoy shopping for apparel along with your eyewear visit.
If I need phone repair or electronics, where near LensCrafters can I go?
Cellaxs Phone Repair and Verizon Wireless Retailer, Cellular Sales are nearby, offering mobile phone repair and electronics services conveniently close to LensCrafters.