Carolina SeniorCare New Bern is a Program of all Inclusive Care for the Elderly (PACE). PACE is a provider-based health plan that supports participants to have access to services they need without moving from their home. To be eligible for services, participants must be at least 55 years old, live in the service area, be able to live safely at home with PACE services, and meet nursing home level of care criteria.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.