Novant Health Southeast OB/GYN

Reviews

• CC

  Candice

  Mar 19, 2026
  5.0
  I visited the Matthews office for the first time today and am very pleased. My appointment was with Dr. Erin Casey. Dr. Casey was a great listener, very polite, and thorough. She answered all my questions and listened to my concerns. Donna, Dr. Casey’s nurse was very friendly and personable. I also liked that they seemed to mesh well together and all get along. That says a lot about an office. The front desk staff were very cheerful and informative. I definitely will share my experience with others and highly recommend this office!!
• NB

  Natalia Barreto

  Jan 6, 2026
  1.0
  The staff is incompetent, the midwife I saw put a terrible name on CNMs, and their back office is rude/nasty. I went here, sort of in a rush without research, because I am advanced maternal age FTM. My initial appointment I was met with quite attitude from the CNM, so much so, that even my husband commented “she's pretty snobby” when we left. I let the CNM know I’d be getting a doula, to which she replied verbatim “I’m happy to recommend you someone to rub your feet during labor since you’ll be paying thousands of dollars.” Last I checked that’s not what I wanted one for or why people hire them. I also attempted to interview her about physiological birth and was met with every red flag ever. However, while I researched, I thought, how bad can I be to get 1-2 more appointments here to get blood work etc. I got my first bill which paid and I just assumed my insurance wouldn’t cover any prenatal visits bc I have an HSA plan; also I see a $17 charge for a behavioral assessment which after calling I was told it was because I marked that I was more tired than usual on a form. Imagine that, a pregnant woman more tired than usual. Lol Anyway, I went back and had labs here. Long story short, one of my lab tests was labeled wrong and I spent all weekend wondering if it was even mine. The lab was labeled cervical swab, I never had a cervical swab here, only bloodwork. It wasn’t until the following week that I got a message from the nurse saying it was mislabeled. A couple of weeks later, I received a call from a nurse here to let me know I was a genetic carrier. I was quite shaken and asked a good bit of questions and I was just getting a broken record answer “if the dad also has it your child has 25% possibility of this etc etc” a Punnett square, big high school science revelation there. So I asked my husband who’s more patient to take over, the nurse starts laughing and says “I’m sorry to laugh she was asking a lot of questions” yes, after calling me and telling me I had a marker for a severe genetic disorder and not answering my questions, this is what the nurse said. We asked for the test results to read them ourselves because we hadn’t seen them. It took my husband 3, 4 more calls over half a day to get the actual test results we could look at. I called the CNM and let her know all of this was unacceptable—her nurse laughing and it taking me half a day to get the results. Nothing was said. Additionally, the test results had been sitting at Southeast OBGYN for 1-2 days before I got a call. All the CNM had to say was I was OOO, and I asked why with a result like this I wasn’t called by someone else, no answer was provided. At my labs visit I even gave a verbal consent letting me know I’d be getting my test results before a provider even had a chance to see them and I was responsible for that. We finally get the results half a day after this phone call, and the results don’t actually say I carry a genetic marker for a horrible disease, they say I am at risk to carry a genetic marker. I spent days until I got to see a specialist with unbearable stress due to the incompetence of this office. Finally, I got to leave this practice and thought this was done. Funny enough, at my new (amazing!!) provider, I started to notice all my insurance EOBs came at $0, however every visit I had been at with Southeast was charged. I thought to myself, oh maybe I met my deductible, but that wasn’t it. So I looked at the medical coding where I caught that my visits with this facility weren’t coded as pre-natal. So then I had the joy of speaking to Donna and her supervisor. I agreed to keep the first visit coded as complex and pay out of pocket for, but for the second one, where I was an established pregnant patient, they gave me every excuse in the book for why they wouldn’t be recoding it and rebilling it to insurance. Excuses included because I changed providers (I didn’t change providers for weeks after my second visit). And then they hung up on me. I'd be SO CAREFUL here. Check other reviews, payment and care issues here are a pattern.
• SE

  Sarah E

  Dec 12, 2024
  5.0
  Dr. Salib is awesome!! He has a great sense of humor and personality, very knowledgeable and transparent, and always a pleasure to see with his great energy! I’m thankful for him and the rest of the team at Southeast.
• JK

  Jessica Kuhr

  Oct 7, 2024
  5.0
  Dr. salib is amazing, and he's delivered one of my daughters already and soon to be both! The nurses are so friendly, and everyone there just brings your day up. No matter what you're going through, you know they have your back, and it's an irreplaceable feeling
• LD

  Lacey D

  Feb 26, 2018
  5.0
  The staff here is wonderful, nurses, ultrasound tech, and Dr Sal. Highly recommend this practice to anyone whether for obstetric care or gynecology. You’ll be in good hands!