Planet Fitness

4.4
857 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
10052 E Independence Blvd, Matthews, NC
28105, United States

Hours

Reviews

4.4
857 reviews
5 stars
625
4 stars
117
3 stars
34
2 stars
18
1 star
63

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff, particularly George Jr., for being friendly, helpful, and attentive.

Cleanliness Issues

Several reviews highlighted concerns about the cleanliness of the bathrooms and equipment, with some stating that the facilities were not adequately maintained.

Equipment Availability

Customers noted a good variety of equipment, but some mentioned that certain machines were frequently out of service.

Customer Service

Mixed feedback on customer service experiences, with some praising staff while others reported rude interactions.

Atmosphere

The gym atmosphere was generally described as welcoming and friendly, contributing positively to the workout experience.
  • MW
    MISS W
    6 days ago
    2.0
    I'm canceling my 1 week membership because the bathrooms are not cleaned thoroughly or often enough. There is always trash or a bottle left on or around the equipment that the staff should be making rounds to ensure its disposed of. Only person is needed at the front while the other cleans and they take turns throughout the night. Sunday all the trash cans were filled to the top and the two young kids just stood around goofing off. I'm going to check out Crunch Fitness.
  • JR
    John Roberson
    Oct 22, 2025
    2.0
    The place looks bigger than it truly is, I do not know why equipment is mixed the way it is i do arms one day legs the next then abdomen and back , had to wait 10 min for a hydro chair cause there was 1 person working so poor staffing, the shower room was dirty and shower heads broke , you nearly got a 1 star but the hydro chair was nice it saved you from a 1 star, so far the only PF I gave a 1 star was Savannah that place still holds the worst PF
  • JC
    jasper cooley
    Oct 7, 2025
    5.0
    Great staff. Great atmosphere
  • NO
    Nathalia Oliveira
    Sep 16, 2025
    1.0
    It is extremely bureaucratic to cancel the subscription. Impossible to do this online
  • MH
    Mike Hajduk
    Sep 15, 2025
    5.0
    plenty of all types of equipment, cardio and loose weights ........ clean and well maintained

Frequently Asked Questions About Planet Fitness

What type of gym is Planet Fitness in Charlotte (Matthews), NC?

Planet Fitness provides a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®, with best-in-class equipment and 2,700+ locations.

What are the operating hours of Planet Fitness in Matthews, NC?

Planet Fitness in Matthews is open 24 hours a day, 7 days a week.