Home Instead, Home Care Services of Lexington

Reviews

• JC

  Jailyn Cook

  Mar 31, 2026
  3.0
  I truly wanted to give a 5-star review, but I believe in being honest about my experience. Honor (also known as Home Instead, or whatever name they are currently operating under) disappointed our family more times than I can count. We used their services for about a year to care for my 92-year-old grandfather. We relied on them to provide consistent care until I could arrive each day. Unfortunately, there were multiple occasions when no caregiver showed up at all and no one notified us. This left my grandfather, who was bedridden at the time, alone without assistance or proper care. Communication with the company was extremely difficult. Reaching someone for help or answers often felt impossible. That said, I do want to acknowledge that a few of the caregivers we worked with were truly wonderful and made a positive difference during a difficult time. What was especially disappointing was the complete lack of follow-up or support after my grandfather passed away. Not once did we hear from the company. The only person who showed up to his services was Danielle, and I am genuinely grateful to her for that kindness. Overall, while there were a few bright spots, our experience with this company was far from what we expected or needed.
• PI

  Phyllis Ingle

  Feb 11, 2021
  1.0
  When my father-in-law needed assistance with regular bathing and dressing, an active contract, three hours a day three days a week, was modified by increasing days to five and hours to eight (or 12) per day. It was increased from the minimum that could be contracted. This change was made at the request of the eldest child as she was (illegally) determined to be concurrent Power of Attorney. While neither parent gave their consent for her to make decisions on their behalf, the local Home Instead franchise changed their contact spelled out in the contract to the eldest child and negated their responsibility to be accountable to the person indicated on the contract. In addition to inappropriately changing the contact person for Home Instead services, the local office refused to take any direction from the original caretaker on the contract and defaulted to the power of attorney which was legally faulty. To top all that off, the caretakers created a system to charge for doing laundry. Both adults in the home had extensive wardrobes, as well as a plephora of under garment to demand laundry only once every two weeks. We ultimately discovered that those being cared for were relegated to three changes of clothing, therefore requiring a laundry charge multiple times a week. All of this applies to the franchise in Lexington NC, so it may not ring true for other franchises. And I must add that if you use another franchise or agency you should keep a close eye on what is taking place and don't let reputation give too much confidence. Bottom line, if you have an elder needing care, be sure to stay on top of what is happening.

Frequently Asked Questions About Home Instead, Home Care Services of Lexington