Novant Health Psychiatric Associates - Huntersville

Reviews

• CS

  Christina Smith

  5 days ago
  2.0
  Late 2023/2024 I was being seen Donielle Creamer and she was great, nothing but nice things to say about her. I was seeing her until they found me a therapist which took longer then I expected. I had my meeting with Clarissa Carr and I felt like I needed to settle for what she had to offer me for appointments because I had already been waiting weeks for a therapist to be assigned. I worked third shift and my days off she couldn't accommodate in person visits only virtual which isn't what I wanted. After our first virtual visit I voiced that I would prefer in person after all and was told a new therapist had started and she would take me. After weeks of calling and never being switched I just wanted to speak back with Ms. Creamer because at this point I wasn't getting services from anyone and I'm looking for therapy for a reason of course. I complained and just left the facility all together. Now, 2025 my son's doctor referred him here for therapy and psychology and I was hesitant but I hoped my son's experience would be better but after the past 2 appointments I just don't want to try anymore. The only good I've gotten was meeting Ms. Creamer and I hope she is well.
• LR

  Lori Reynolds

  Apr 20, 2026
  4.0
  The person who helped me was wonderful. She resolved my issue and explained it well. My only problem was being charged $40 for 15 minutes of your time. I think that is an excessive fee for tech help.
• RT

  Raye Tanner

  Apr 13, 2026
  5.0
  Dr Petway is phenomenal! I'm so blessed to work with her 💖
• BT

  Bettina Thomas

  Mar 2, 2026
  5.0
  I cannot say enough positive things about Allegra Cooper. She is an exceptional therapist who truly goes above and beyond for her patients. What stands out most is how deeply she listens and how seriously she takes what her patients share. She doesn’t just hear you during the session and move on — she actually takes the time to research the topics you bring up. Whether it’s understanding organizations you’re involved in, professional rules and regulations, cultural or community norms, or patterns of experiences others have had in similar situations, she comes back informed and prepared to help you navigate things thoughtfully. Allegra consistently helps me think through practical strategies for advocating for myself, protecting my well-being, managing workload and stress, and exploring healthier professional opportunities. She also researches the cultural and community environments I’m navigating so she can give advice that is respectful, informed, and relevant. Just as important, she creates a space where you feel heard, validated, and supported. She empowers her patients to trust themselves, advocate for their needs, and move forward with confidence. It is rare to find a therapist who combines compassion, intelligence, preparation, and genuine dedication the way she does. Novant Health is fortunate to have a clinician like Allegra Cooper supporting the mental health of the Greater Charlotte community.
• JB

  Jolene Brown

  Feb 5, 2026
  1.0
  Terrible Receptionist We are new to the area after moving from the West Coast. While we really like the provider and will continue care here, the front desk experience was disappointing. We had difficulty accessing MyChart, and what should have been a simple request for a doctor’s note became unnecessarily difficult. One front desk staff member was very unfriendly and made the situation feel uncomfortable. The office could benefit from improved customer service at the front desk.