Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Warby Parker Birkdale Village
16834 Birkdale Commons Prkwy., Huntersville, NC
28078, United States
Hours
Reviews
4.9
256 reviews
5 stars
243
4 stars2
3 stars
4
2 stars0
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, highlighting exceptional service experiences.
Selection
The store offers a wide variety of eyeglass frames, with many customers appreciating the extensive options available.
Efficiency
Many reviews noted the quick and efficient service, with customers often in and out in a short amount of time.
Pricing
Customers frequently mentioned the reasonable and competitive pricing for glasses and exams, often expressing surprise at the affordability.
Store Atmosphere
The store environment was described as clean, organized, and welcoming, contributing to a positive shopping experience.
- BWBarbara Wolter5 days ago5.0Highly impressed with Dr. Harrison and the entire staff. Frame selection was adequate, pricing was very reasonable and scheduling was done efficiently. I purchased two pair of glasses and will return next year. Great experience.
- LLLB LBNov 16, 20251.0I was told that putting in an updated prescription lens into an existing pair of glasses would take a week or 2. Then a week later when I called customer service a week later to get a status update, I was told it would be a MONTH!!! You guys suck. And the prices have gone up significantly.
- SGSamantha GreeneNov 15, 20251.0I am extremely disappointed with the service at the Birkdale Village Warby Parker (in Huntersville, NC). After my eye exam earlier this year, I ordered Warby Scouts contacts in July. One lens didn’t fit properly, and I was told I could come in on a weekend to swap them or try another brand. When I arrived in August, I was suddenly told I needed a full appointment with a doctor. As a teacher, I can only do weekend appointments, so I scheduled the next available Saturday in October. That appointment was canceled the day of due to a “doctor emergency.” I rescheduled for November, and the night before, it was canceled again—this time with conflicting explanations from different staff members. I’ve now had two appointments canceled and was misled about needing a full exam, which would require me to pay out of pocket since I already used my insurance this year. It feels very dishonest and untrustworthy, and like an attempt to charge me for an unnecessary exam. I’m currently waiting for callbacks from both the store and an area leader. I even tried the corporate number and couldn’t reach anyone. I will never recommend Warby Parker to anyone and just want this issue resolved and my contacts ordered before the end of the year.
- AOAmanda OdenNov 13, 20255.0Making an appointment online was so easy and there was a lot of availability to choose from. Everyone was so kind and patient with my daughter and the optometrist took his time and explained everything to me in detail. Picking out glasses and contacts was a pleasant experience too. They ensured I got the most from my insurance coverage and helped suggest glasses for myself and my daughter that we both love. Their 30 day guarantee is amazing too because I could exchange my glasses and get an upgrade in lenses!
- BPBarbara PrestonNov 6, 20255.0Had a very good experience at Warby Parker with Dr. William Harrison. Dr. Harrison did a through examination and found that there was a noticeable change in my prescription. I am pleased to say that corrections are in place to improve this. Can’t wait to see the difference.
Frequently Asked Questions About Warby Parker Birkdale Village
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What products and services does Warby Parker Birkdale Village offer?
Warby Parker Birkdale Village offers high-quality prescription glasses starting at $95, sunglasses, progressives, contact lenses, and eye exams, with assistance from friendly advisors and optometrists.
What are the store hours for Warby Parker Birkdale Village?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Do I need an appointment to visit Warby Parker Birkdale Village for an eye exam?
Yes, appointments are required for eye exams. You can book an appointment online through their website.
What should I bring when visiting the store for prescription glasses or contacts?
Bring your current digital or physical prescription if you have one. Also bring your FSA or HSA card if you plan to pay with those. You don't need anything to browse or shop for non-prescription sunglasses and accessories.
Does Warby Parker Birkdale Village accept vision insurance?
Yes, they are in-network with several major insurance carriers and also facilitate out-of-network benefits. Coverage may vary by location or plan.
Are adjustments and optical measurements offered at this location?
Yes, they provide any necessary optical measurements and offer complimentary adjustments for life on any Warby Parker frames.
What is the return and exchange policy at Warby Parker Birkdale Village?
They have a 30-day, hassle-free return or exchange policy for all eyewear and accessories, applicable for both online and in-store purchases; contact lenses can also be returned unopened within 30 days.
Are there any nearby clothing stores where I can shop before or after visiting Warby Parker?
Yes, nearby are popular clothing stores such as EVEREVE, Uniquities, White House Black Market, lululemon, J.Jill, and Banana Republic, perfect for complementing your eyewear shopping trip.
Where can I find food or refreshments near Warby Parker Birkdale Village?
You can enjoy treats at Buttermilk Sky Pie Shop or Buttermilk Sky Pie Co., and for health-conscious options, sweetgreen is nearby as well.
Are there other eyewear or optician stores close to Warby Parker Birkdale Village?
Yes, Sunglass Hut is nearby for additional eyewear options and accessories.