StretchLab

Reviews

• BD

  Barzie Drewry

  Aug 22, 2025
  5.0
  Had my first appt there today. Tim greeted me at the door and I told him what i'm trying to succeed at. It recommended the 3 month plan and 50 mins weekly to be the best optimal results, I admit it was expensive and he gave more options.. But when it comes to you want to be able to tie your shoes again with out help, I went for the top package.. Then Tim introduce me to one of his specialist "Jaden". What a great guy,!! He paid attention to my limitations from surgery and accidents and said "I GOT YOU! " I was only on the table for a few minutes and he begun to stretch my leg out, moving it all directions , a pull, tug and bend... not a bit of pain at all, in fact it was great the mobility he got out of my first leg and it was feeling GOOD! The session just became better from there! I really felt more mobility, even home Im doing some recommended stretches and i can really tell an improvement.. Nevertheless I will be going back for sure.. Thank you StretchLab!!!!!!!
• EK

  Eva Kantanas

  Jul 24, 2025
  5.0
  Wonderful and caring staff! Amazing outcomes!
• BR

  BILLY RETTENMEYER

  Apr 26, 2025
  5.0
  I’ve been going here for over 2 years. Great staff. Assisted stretching helps keep my muscles flexible and helps with my mobility.
• EO

  Edward Olstrom

  Mar 21, 2024
  1.0
  Worst customer experience I have ever dealt with. I called to lodge a complaint regarding a charge that wasn't supposed to occur until March 26 but was instead charged on March 10 (I have email proof of the scheduled charge date and the actual charge occurring 20 days earlier than indicated). I called to seek clarification and speak with management, but never received a response. Ultimately, I had to contact my credit card company to dispute the charge because management did not respond to my concerns. Additionally, I have email evidence of canceling my account freeze. On February 17, 2024, I sent an email stating that I wanted to cancel my account instead of merely pausing or freezing it. The response I received was, "We have placed your account on a 30-day freeze. The next payment will now be due on March 26, 2024." Despite sending another reminder email on March 8th requesting cancellation of my monthly membership, I received no response. Then, on March 10, 2024, I was charged for a full month. I sent another email requesting a refund and cancellation of my membership but still received no response. I then contacted Kyle from Stretch Lab, who has been very helpful throughout this entire situation. He advised me to contact the manager in Cary. I made several calls and informed them of my issue, requesting the manager to contact me, but never heard anything back. I informed the front desk worker in Cary that I did not want to resort to disputing the charges; I simply wanted to resolve the issue with management. However, I was forced to initiate a dispute because they failed to contact me. All I expected in this situation was a call to address the issue and issue me a refund, but that never transpired. I will never utilize this company's services again, which is unfortunate because the workers here are very helpful and knowledgeable.
• LA

  Lisa Archer

  Feb 25, 2023
  5.0
  I’ve been going to Holly for a few weeks and she is AMAZING! I walk out of my sessions feeling such relief. I highly recommend both StretchLab and Holly!

Frequently Asked Questions About StretchLab