Planet Fitness

4.5
576 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
309 Matthews Dr, Holly Springs, NC
27539, United States

Hours

Reviews

4.5
576 reviews
5 stars
453
4 stars
57
3 stars
16
2 stars
12
1 star
38

What are people saying?

AI-generated from recent customer reviews

Equipment Quality

Many customers reported issues with broken or poorly maintained equipment, leading to safety concerns.

Cleanliness

The gym is frequently praised for its cleanliness and well-maintained facilities.

Staff Interaction

Feedback on staff is mixed; while some customers appreciate friendly and helpful staff, others report poor service and negative interactions.

Value for Money

Customers generally find the pricing reasonable and appreciate the value offered for the membership.

Overcrowding

Several reviews mention that the gym can become overcrowded, especially during peak hours, making it difficult to access equipment.
  • HW
    Hugh Wheeler
    6 days ago
    1.0
    So today I was told to leave, that I could not work out. Due to the fact that I was wearing jeans. Never did I know that this was part of the policy bc I have worn jeans mutiple times and nothing was ever said to me. As a father of 4, gym time is a hard thing to find. There are times that I only have 30 mins to get a workout in before picking up the kids from school/daycare...or whenever. Today was one of those days. I had 30 mins to workout real quick before picking up our 3 year old from daycare. I was going to be in and out. Now, I have been going to planet fitness for years and have been in the gym since I was 16 (27 years). Im no amature. Im not going to cause damage to any equipment. Before I was able to get to my first set, I was told to leave. Not, this is the policy, we understand Sir, finish your workout, and not jeans next time.....NOPE. "this is the policy, you cannot workout". I then went on to cancel my membership. Throughout this process, the young man behind the desk, smiled! Never said "we are sorry, what can we do to keep you here" NOTHING!! Just smiled and said "well you have until the end of the month to use your membership". Never once looked me in the eye. NOTHING!! Im done with Planet FItness!! Wonderful Judgement Free Zone!!!
  • MA
    Mayra Armstrong
    Nov 12, 2025
    1.0
    Terrible experience! My daughter’s account was not cancelled as it should have been. I went in to cancel with her in June. She was billed over and over. I called 5 times a manager never called me back. Called again yesterday and spoke to Marquis he was extremely rude hung up on me so I went in and he had the audacity to laugh in my face and said I was being hostile. He was completely disrespectful and arrogant. Told me he would not help to step aside . He would not call a regional manager. I have never ever had such a terrible experience with a so called manager. What a joke.
  • CS
    Carla S
    Nov 4, 2025
    4.0
    Day pass, check out the gym. It’s was okay. I’m assuming many PF are fairly clean and a good variety of equipment. Staff was kind. Gave me a good tour.
  • RM
    rich monroe
    Oct 25, 2025
    2.0
    The whole Planet Fitness chain changed their cardiovascular machines to inferior machines that are too difficult for seniors to use. Provides an uncomfortable and awkward level of resistance. No one likes them. A terrible decision by corporate management.
  • SL
    Sandy Lemons
    Sep 29, 2025
    1.0
    All Planet Fitness gyms charge same fees and the equipment at this gym is the worst I have ever seen at any gym!! The owner of the gym is making $$ hands over fists because they are not putting revenue into the equipment! Also, members are being ripped off having to use broken, worn out equipment, compared to every PF Gym I go to. The majority of the equipment is dangerous. Rubber peeling, foam picked away as a toddler would do, weight pins unattached, seats rocking and uneven, screws missing on added weight knobs. Someone will get hurt!! I don’t understand how this place passes the Planet Fitness franchise check lists but I intend to find out!

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Holly Springs, NC?

Planet Fitness in Holly Springs is open 24 hours every day of the week. Note that holiday hours may vary, with specific opening and closing times on certain holidays.

Where is Planet Fitness located in Holly Springs, NC?

Planet Fitness is located at 309 Matthews Dr, Holly Springs, NC 27539, United States.