Club Pilates

Reviews

• RR

  Rose

  Feb 21, 2026
  1.0
  My experience with Club Pilates Holly Springs was very disappointing. The main issue I encountered was a lack of understanding and support from management when I needed help resolving a situation. Rather than working with me or showing any willingness to assist, the response felt dismissive and unhelpful. What stood out the most was how little effort seemed to be made to address my concerns. It came across as a lack of accountability and care for members, which is surprising for a studio that relies on customer relationships and trust. I want to emphasize that this review is specifically about this location (Holly Springs Club Pilates) and its management. I hope leadership takes feedback seriously and works on improving communication, professionalism, and customer support for members in the future.
• NN

  Nat

  Feb 11, 2026
  1.0
  Please refund the charges for the classes that were cancelled in advance and should not have been billed.
• BH

  britney hill

  Dec 23, 2025
  1.0
  I'll have to say that I'm surprised by how rude the lady at the front desk is considering how close I was so close to purchasing a membership! I went in a few days ago to inquire about becoming a member and I was very convinced from my prior knowledge, the only thing stopping me was the receptionist acting rudely toward me. I couldn't imagine myself going in for classes knowing the front desk would never be nice to me! Thankfully, I did not take the membership and am planning on going to another location/business.
• MN

  Melissa N

  Nov 3, 2025
  5.0
  Obsessed!! Love everything about it!!
• FW

  Fletcher White

  Oct 16, 2025
  1.0
  The instructors are excellent, and I truly enjoyed going here while I was able to. *But* I have now experienced something that others have mentioned in other reviews -- their customer service around their cancellation policy is horrible. I was a regular, and went multiple days a week. Never no-showed. I started a new job that doesn't allow me to go to Pilates anymore. I brought this to their attention immediately (you have to provide 30 days notice) and asked to cancel. They asked me to reconsider a lower-tier membership, rather than accepting the first time that I truly do not have the time anymore and need to actually cancel. I obviously didn't show up any longer, as I am now working full time. It turns out all of my prior-booked classes for the last month of membership remained. Rather than notifying me about it, they just charged me for every single missed class, but with no email notifications about it. I should absolutely be getting an email that states when I have been charged a no-show fee. I didn't notice this until seeing the credit card statement later. They will not refund any of those fees, and they said if I try to work it out with my credit card company they'll just charge me again. It feels really, really scummy...especially for a business that advertises as being a really nice, caring community. When you do join, they'll call you regularly to see if you like the classes. But once you cancel, they will gladly avoid reaching out to tell you if you're being charged regular no-show fees. I could have died and they wouldn't have cared about my sudden absence, as long as they're getting no-show money out of it. I'd happily change the review rating if they could make this right. Any other compassionate business would have at least reached out to give me a heads up about the accruing no-show fees, which I would have really appreciated and probably would have let those fees go. But this business doesn't even care to offer a partial refund when I bring this to their attention. They're just gladly raking in days of no-show money in addition to my last month's membership fee.