Club Pilates

Reviews

• BH

  britney hill

  Dec 23, 2025
  1.0
  I'll have to say that I'm surprised by how rude the lady at the front desk is considering how close I was so close to purchasing a membership! I went in a few days ago to inquire about becoming a member and I was very convinced from my prior knowledge, the only thing stopping me was the receptionist acting rudely toward me. I couldn't imagine myself going in for classes knowing the front desk would never be nice to me! Thankfully, I did not take the membership and am planning on going to another location/business.
• MN

  Melissa N

  Nov 3, 2025
  5.0
  Obsessed!! Love everything about it!!
• FW

  Fletcher White

  Oct 16, 2025
  1.0
  The instructors are excellent, and I truly enjoyed going here while I was able to. *But* I have now experienced something that others have mentioned in other reviews -- their customer service around their cancellation policy is horrible. I was a regular, and went multiple days a week. Never no-showed. I started a new job that doesn't allow me to go to Pilates anymore. I brought this to their attention immediately (you have to provide 30 days notice) and asked to cancel. They asked me to reconsider a lower-tier membership, rather than accepting the first time that I truly do not have the time anymore and need to actually cancel. I obviously didn't show up any longer, as I am now working full time. It turns out all of my prior-booked classes for the last month of membership remained. Rather than notifying me about it, they just charged me for every single missed class, but with no email notifications about it. I should absolutely be getting an email that states when I have been charged a no-show fee. I didn't notice this until seeing the credit card statement later. They will not refund any of those fees, and they said if I try to work it out with my credit card company they'll just charge me again. It feels really, really scummy...especially for a business that advertises as being a really nice, caring community. When you do join, they'll call you regularly to see if you like the classes. But once you cancel, they will gladly avoid reaching out to tell you if you're being charged regular no-show fees. I could have died and they wouldn't have cared about my sudden absence, as long as they're getting no-show money out of it. I'd happily change the review rating if they could make this right. Any other compassionate business would have at least reached out to give me a heads up about the accruing no-show fees, which I would have really appreciated and probably would have let those fees go. But this business doesn't even care to offer a partial refund when I bring this to their attention. They're just gladly raking in days of no-show money in addition to my last month's membership fee.
• BT

  Brittany Tascione

  Sep 10, 2025
  1.0
  Do Not get a membership here! I have been a member for over 3 years and have been trying to cancel my membership for over 2 months! I have call, text, and email about needing to cancel but yet they are still trying to charge me for another month! I’m surprised at the treatment I have received in this matter. They do not care about you as a person and do nothing to try to make things right. Knowing what I know now I would not come back to this or this company.
• BR

  Becky Ropelato

  Sep 8, 2025
  5.0
  Fun new way to work out! I’m excited to get better at Pilates and I can tell it will tone my body more than what I have been doing.

Frequently Asked Questions About Club Pilates