Business Details
About
OptometryEye Care CenterOpticianCorrective Lenses StoreContact Lenses SupplierEyeglass Repair
Triangle Visions Optometry of Hillsborough is a premier provider of quality vision care products and personalized optometric services to our patients in the Hillsborough, NC area. Our experienced doctors and staff offer comprehensive vision examinations and specialize in the diagnosis and treatment of a wide array of eye diseases, conditions, and problems.
Location
Triangle Visions Optometry
320 South Churton Street, Hillsborough, NC
27278, United States
Hours
Reviews
4.5
204 reviews
5 stars
170
4 stars
10
3 stars
4
2 stars
5
1 star
15
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being friendly, professional, and attentive during their visits.
Doctor Quality
Dr. Marshall and other doctors received high marks for their thoroughness, care, and ability to address patient concerns.
Service Issues
Several reviews highlighted problems with service, including long wait times, issues with glasses orders, and poor communication from staff.
Pricing Concerns
Customers expressed dissatisfaction with the high prices of glasses and lenses, often comparing them unfavorably to online options.
Mixed Experiences
While many had positive experiences, some customers reported negative interactions, particularly regarding customer service and handling of complaints.
- SWSheila WilkinsonSep 24, 20255.0Great staff, very professional. Dr. Marshal is a great doctor. Highly recommend. My husband and I are long time patients.
- DBDarlene BankhardtJul 17, 20255.0I have been coming to Triangle Visions for five years and have always had a wonderful experience. Today I saw Dr. Marshall. I also interacted with Lauren And Tanner and continue to find them competent, kind, friendly, and patient focused. Thank you!
- BRBlake RosserMar 21, 20221.0TL;DR: A lot of these bad reviews get emotional but I have tried to stick to facts. These three facts are indisputable: 1) This business botched one of their most basic services. 2) Their rep did not apologize or even really seem to care. 3) Their rep did not even consider giving me even a partial refund. Whether or not readers of this review consider those facts worthy of 1 star, I'll leave for them to decide. FULL DETAILS: I stopped in here to get new lenses in my own frames. I came in to pick up my glasses a couple weeks later and the prescription was not right -- the lenses were blurry and unwearable. The guy checked them and said they had "mixed up some numbers" and would need to re-do them. So okay, that's the first time that's ever happened to me in a quarter century (in multiple countries) of getting glasses -- I wasn't even aware that was a thing that happened. If that were all, despite it being unacceptable (you literally have one job) I woulda simply never gone back and left it there. The main irritating part of this was his attitude when he admitted the mistake. He didn't even apologize, just said, "You're right, we mixed up some numbers," and acted like it was no big deal that I would have to wait twice as long with my scratched-up backup glasses before I was able to wear my new ones. And this when he knew I had another pair of glasses (my scratched ones) that I was prepared at that moment to get new lenses for. I still wasn't going to leave a negative review. I try to give folks the benefit of the doubt and there could be any number of explanations for our unsatisfactory interaction. I decided I'd simply ask for at least a partial refund when I picked up the glasses, and give them a chance to rectify their mistake. When I picked up my corrected glasses, the same guy made no mention of the mistake, no apology or anything. When I requested a partial refund he did not even consider it, just said it's their policy not to. I could have pressed the issue and tried to talk to a manager, but honestly the money's not even the point, and I feel like giving them two chances to appropriately handle a mistake is plenty charitable.
Frequently Asked Questions About Triangle Visions Optometry
What types of services does Triangle Visions Optometry provide?
Triangle Visions Optometry offers comprehensive vision examinations, diagnosis, and treatment of various eye diseases and conditions, along with quality vision care products.
Where is Triangle Visions Optometry located?
It is located at 320 South Churton Street, Hillsborough, NC 27278, USA.
What are the operating hours of Triangle Visions Optometry?
The office is open Monday through Friday from 8:00 AM to 12:30 PM and 1:30 PM to 5:00 PM. It is closed on Saturdays and Sundays.
How can I make an appointment at Triangle Visions Optometry?
You can request an appointment by visiting https://trianglevisions.com/make-an-appointment/hillsborough/ or by calling +1 919-732-5000.
What categories or services does Triangle Visions Optometry fall under?
They specialize in optometry, eye care center services, optician services, corrective lenses, contact lenses supply, and eyeglass repair.
Is Triangle Visions Optometry close to other eye care providers?
Yes, Carolina Vision Associates is a nearby optometrist and eyewear provider, which can be an alternative or complement to your visit here.
What dining options are available near Triangle Visions Optometry?
Nearby dining includes Bojangles' (a fast food chicken restaurant) and Domino's Pizza, convenient spots for a meal before or after your eye care visit.
Are there any automotive services close to Triangle Visions Optometry?
Yes, Braxton Tire Company and Wagner Tire And Auto provide tire sales and automotive repair services nearby.
What nearby places could assist customers traveling to Triangle Visions Optometry?
Enterprise Rent-A-Car nearby offers rental vehicles for convenient travel to the office if needed.
Are there pharmacies or wellness shops near Triangle Visions Optometry?
Hillsborough Pharmacy and Nutri, located nearby, can assist customers with prescriptions, vitamins, and allergy-related needs.