Club Pilates

Reviews

• XF

  Xury Friday

  Aug 30, 2025
  2.0
  Do not attend their free trial class. I have never had a business hound me with calls for weeks on end like this, more desperate than the most aggressive telemarketer. Even if you’re clearly not interested, they will never leave you alone.
• SH

  Shiniqua Harris

  Aug 14, 2025
  1.0
  I placed my Pilates membership on hold during my maternity leave and was assured multiple times that I would not be charged. Despite those promises, I was billed anyway. When I contacted staff, I was told I would receive a refund and a call from a manager to resolve the issue—neither ever happened. Weeks later, I’m still out the money and have had zero follow-up. This is not only unprofessional but shows a complete disregard for new mothers and customers in general. I would caution anyone considering this Pilates studio—if you value honesty, accountability, and respectful treatment, look elsewhere.
• TL

  TINA LOWE

  Aug 1, 2025
  1.0
  THEY WILL TAKE YOUR MONEY. NO MATTER HOW FAR IN ADVANCE YOU CANCEL THEY DO NOT FOLLOW PROTOCOL OR GO BY THEIR POLICY AND CANCEL YOUR MEMBERSHIP!
• AH

  aaron harris

  Jul 25, 2025
  1.0
  I'm extremely disappointed with how Club Pilates handled my wife's membership — especially during a sensitive and important time in our lives. Despite her doctor’s approval, she was initially discouraged from continuing her classes while pregnant. We respected their caution, but it was frustrating that this decision contradicted medical clearance. Worse, we were told the account would be frozen after the baby was born — only to discover that we were billed for six more months. Multiple requests for a refund were made, and we were repeatedly told there were notes on file — yet no one seemed to have the authority to resolve the issue. Each follow-up felt like starting from scratch. This experience has shown a complete lack of accountability and communication from the staff. For a brand that promotes wellness and care, this situation has been nothing but stressful and disappointing.
• SN

  Schelle Nicholson

  Jul 24, 2024
  5.0
  I had the pleasure of meeting Jennifer Smith the manager. She helped me decide the best plan for my daughter for her birthday. She even printed out a little certificate for me to have something for her to open. She was knowledgeable, patient and very sweet.

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