Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
449 reviews
5 stars
405
4 stars
7
3 stars2
2 stars
9
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, helpful, and professional, with many customers highlighting specific employees for their exceptional service.
Efficiency
Customers appreciate the quick service and timely completion of orders, often receiving their glasses faster than expected.
Product Knowledge
Staff members are noted for their expertise and ability to provide detailed information about products, helping customers make informed decisions.
Mixed Experiences
While many reviews are positive, some customers reported issues with rude service or long wait times, indicating inconsistency in customer experiences.
Repair Services
The business is recognized for its effective repair services, with several customers expressing satisfaction with quick fixes for their glasses.
- JFJo FickesJan 5, 20265.0Great customer service! Very clean store with excellent eyeglass selection.
- TTthirstydromedaryncDec 6, 20255.0Very professional and helpful!
- KLkatt LopezDec 5, 20255.0Amazing staff went out of there way to help me and answered all my questions made sure I was taken care of
- JMJoan MarieNov 24, 20255.0Chris was super helpful with all my questions about the Meta Ray bans, the promo that was running, and the warranty.
- DMDon MosleyNov 12, 20255.0Last Friday I was on my way to visit my son in Boone, NC. for the weekend. Upon my travels my earpiece fell off my new glasses I purchased from a local Atlanta store. I called the store and spoke to Kimberly about my unfortunate situation. She not only looked up my purchase but ensured she had another matching set of frames in her store and held them for me. I arrived at the location around 11:30am and was greeted upon entry by Kimberly. She immediately took my broken frames and came back momentarily later with my new pair and checking the adjustment on my face. She saved my trip and to say the experience with Kimberly was awesome would be a huge understatement. In this day and age customer service lacks and helping an out of state customer is definitely unheard of. I sincerely suggest this LensCrafters location over any in the state of Georgia where I live and moving forward I will take the 4 hour drive to purchase my eye exams and glasses from the Hickory, NC location. Kimberly and LensCrafters, Valley Hill Mall location has gained a customer for life. Thank You!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Hickory offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
What are the store hours of LensCrafters at Valley Hills Mall?
The store is open from 9:30 AM to 8:00 PM Monday through Saturday, and from 12:00 PM to 6:00 PM on Sunday.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
How can I schedule an eye exam appointment at LensCrafters in Hickory?
You can schedule your eye exam online via their appointment link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0497&storeId=10851
What types of eyewear brands does LensCrafters offer at this location?
They offer designer brands such as Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Tiffany & Co., and more.
What payment methods are accepted at LensCrafters in Hickory?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard and Visa.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters offers in-store pickup for their products.
What nearby stores can I visit while at LensCrafters in Valley Hills Mall?
Nearby stores include Torrid for women's clothing and fashion accessories, Victoria's Secret for lingerie and clothing, and JCPenney for department store shopping and beauty supplies.
Are there nearby food and beverage options close to LensCrafters?
Yes, Emerson's Coffee offers coffee and smoothie options, and Shake Shop Creamery serves ice cream and smoothies nearby in Valley Hills Mall area.
What other specialty shops are near LensCrafters at Valley Hills Mall?
Nearby specialty shops include New York Jewelers for jewelry, Eyebrow Palace for beauty and hair services, and Crescent Moon Soaps, Crystals & Gifts for gifts and unique items.