Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
445 reviews
5 stars
401
4 stars
7
3 stars2
2 stars
9
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, helpful, and knowledgeable, providing excellent customer service.
Efficiency
Many customers noted quick service and efficient processes, with several experiences highlighting fast turnaround times for glasses.
Product Quality
Customers expressed satisfaction with the quality of glasses and lenses, although some mentioned high prices for replacements.
Store Environment
The store is described as clean and organized, contributing to a positive shopping experience.
Mixed Experiences
While many reviews are positive, there are some complaints about rude staff and long wait times, indicating inconsistency in service.
- DMDon MosleyNov 12, 20255.0Last Friday I was on my way to visit my son in Boone, NC. for the weekend. Upon my travels my earpiece fell off my new glasses I purchased from a local Atlanta store. I called the store and spoke to Kimberly about my unfortunate situation. She not only looked up my purchase but ensured she had another matching set of frames in her store and held them for me. I arrived at the location around 11:30am and was greeted upon entry by Kimberly. She immediately took my broken frames and came back momentarily later with my new pair and checking the adjustment on my face. She saved my trip and to say the experience with Kimberly was awesome would be a huge understatement. In this day and age customer service lacks and helping an out of state customer is definitely unheard of. I sincerely suggest this LensCrafters location over any in the state of Georgia where I live and moving forward I will take the 4 hour drive to purchase my eye exams and glasses from the Hickory, NC location. Kimberly and LensCrafters, Valley Hill Mall location has gained a customer for life. Thank You!
- ARALICIA RadiganNov 8, 20255.0Excellent service with great attention to customer needs.
- PDPaul&Jackie DennisNov 2, 20255.0Friendly, efficient, expirenced, & proficient.
- JLJames LangstonOct 22, 20255.0I always have a good experience whenever I have to go to LensCrafters but today was really quick and easy not just your normal quick and easy
- AIArnold Buchanan IIOct 22, 20255.0I went in to pickup my new glasses! The young young lady, that was helping me, found a small scratch on one of the lenses! She apologized and ordered me a new lens! The staff are really great!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Hickory offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
What are the store hours of LensCrafters at Valley Hills Mall?
The store is open from 9:30 AM to 8:00 PM Monday through Saturday, and from 12:00 PM to 6:00 PM on Sunday.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
How can I schedule an eye exam appointment at LensCrafters in Hickory?
You can schedule your eye exam online via their appointment link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0497&storeId=10851
What types of eyewear brands does LensCrafters offer at this location?
They offer designer brands such as Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Tiffany & Co., and more.
What payment methods are accepted at LensCrafters in Hickory?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard and Visa.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters offers in-store pickup for their products.
What nearby stores can I visit while at LensCrafters in Valley Hills Mall?
Nearby stores include Torrid for women's clothing and fashion accessories, Victoria's Secret for lingerie and clothing, and JCPenney for department store shopping and beauty supplies.
Are there nearby food and beverage options close to LensCrafters?
Yes, Emerson's Coffee offers coffee and smoothie options, and Shake Shop Creamery serves ice cream and smoothies nearby in Valley Hills Mall area.
What other specialty shops are near LensCrafters at Valley Hills Mall?
Nearby specialty shops include New York Jewelers for jewelry, Eyebrow Palace for beauty and hair services, and Crescent Moon Soaps, Crystals & Gifts for gifts and unique items.