KEDPLASMA Hickory

3.6
349 reviews

About

Blood Bank

Location

KEDPLASMA Hickory
1040 2nd Street Northeast, HICKORY, NC
28601, United States

Hours

Reviews

3.6
349 reviews
5 stars
204
4 stars
18
3 stars
12
2 stars
22
1 star
93

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many customers praised the friendliness and professionalism of the staff, there were numerous complaints about inexperienced staff causing issues during the donation process.

Wait Times

Customers frequently reported excessive wait times, often exceeding two hours, leading to frustration and dissatisfaction.

Service Quality

Several reviews highlighted unprofessional behavior and poor service, including staff being inattentive and not addressing donor needs promptly.

Payment Issues

Multiple donors expressed dissatisfaction with payment discrepancies, including receiving less than expected and changes to bonus structures.

Health and Safety Concerns

There were serious concerns raised about hygiene practices and the handling of donations, with reports of unsanitary conditions and improper procedures.
  • JJ
    John Mark Carson Jr
    Dec 30, 2025
    5.0
    Had a mishap where they messed up and I was deferred for 2 months and have to start over for a program I was supposed to start because I have a specific blood type. But I finally built up my courage and went back, they had gotten some new people and things were way better with the phlebotomist. Everyone else has always been awesome. Now it seems they weeded out the bad ones and got some new ones, so I’m hoping everything continues to go well, and I can do the program.
  • AN
    Antony Nunez
    Nov 29, 2025
    1.0
    I've been sitting in the new donor area of the lobby since 10:44am... it's now 12:23pm and I haven't been greeted or addressed by any of the staff. They must be paid poorly or be understaffed. Maybe hire more staff or give performance bonuses. There's a computer for the new donor area but nobody staying behind it.
  • HG
    Happy Guy
    Nov 21, 2025
    2.0
    Turned away twice for being "dehydrated", when I wasn't dehydrated in the least. It was simply a lack of experience, and a dash of cowardice on the part of the staff. That being said, nobody was rude and the wait times were not abhorrent as stated in other reviews. The pay disparity between first time and regular donors is significant, so I clearly understand why they would intentionally didcourage new donors if they have a steady populous of lower paid regulars. Though I wish they'd be honest about the financial limitation, and not blame the donor for a condition which doesn't exist.
  • NR
    Nicholas Roos
    Nov 7, 2025
    1.0
    This place is absolutely unbelievable, I have been waiting as a new donor for almost two hours! I need money so I have to do this again, but I would not recommend the torture of going through the process, it should have been done in about an hour or two at the most, there is no one in this place as far as donors! It is mind boggling how slow and the sense of urgency is nonexistent! If I had money and food, I wouldn’t recommend the homeless to this place! In order to earn 100$ it be easier to beg for money with a sign out by the interstate, probably less shameful than selling your body fluids, in all honesty, I should have been out of here an hr ago! They took their time every chance they could! Literally from the front desk to the phlebotomist walking away after I had iodine on my arm, literally walked away and left me to help another person. So I get forgotten about and not prioritized as a new donor, in fact the opposite, this place is beyond unprofessional and no one cares about me. They take way too long and really don’t care! Go to Cls or octapharma, basically anywhere else. The first new donor at Cls only took 2 hrs from start to finish! This place with full staff and not busy at all took excessive time and no sense of urgency whatsoever! Do not go here unless you absolutely have to! It’s only 100$ for first 3 visits! Cls pays 100$ for 5 visits! This place wants blood and a thousand questions that other places don’t ask!
  • KT
    Kevin Thomas
    Oct 23, 2025
    1.0
    Donated and tried to reach them about continuing donating. Called multiple times in multiple days and left multiple messages with a return phone number. Never got answer. Never got a return call. I actually liked the place but come on a week's worth of calls and not one answer nor one call back. I understand being busy but I single call isn't going to kill anyone.

Frequently Asked Questions About KEDPLASMA Hickory

What are the operating hours of KEDPLASMA Hickory?

KEDPLASMA Hickory is open Monday through Friday from 7:00 AM to 6:00 PM, and on Saturday from 7:00 AM to 1:00 PM. It is closed on Sundays.

Where is KEDPLASMA Hickory located?

It is located at 1040 2nd Street Northeast in the Hickory area of Hickory, NC 28601, USA.