Eyemart Express

Reviews

• CD

  Cameron Davenport

  2 days ago
  5.0
  Service was very easy, fast and simple to determine what prescription I needed for glasses, staff is very friendly and helpful. They have a wide variety of different glasses. Found the frames I wanted within minutes and prescription lenses were finished in 40 minutes. Highly recommend this this business.
• JB

  Jordan Blake

  5 days ago
  4.0
  The overall process (Single Vision [Myopia w/ Astigmatism]) to getting decent looking frames & lenses was straightforward. Now, this is not a ‘great’ pair of glasses when you get the deal based frames and lenses. The cost difference from (plastic) to (polycarbonate) was absurd in my opinion. Then basic feature like antiglare were a bit high, also. The massive saving grace is the staff are helpful, mostly friendly, courteous and all around efficient. The (budget) glasses aren’t anything you’ll want as ‘daily drivers’ but… they’re decent overall. The fact you can have them ready in ~1 hour-1.5 hours and be out the door, is really awesome in my opinion. There are tons of options, just the pricing on the lenses seemed a bit high especially for anything worth actually having. Especially when comparing to online retailers and even the actual EyeDr in some things/cases. Definitely worth getting some glasses here as around the house beaters, but I feel there are financially better options that give more bang for your buck elsewhere and (Obviously) online.
• TM

  Trinity Murray-Cruz

  Feb 26, 2026
  5.0
  It was a good experience. It was quick and they were very quick about it. Even when my kids were being a bit of a handful they were very patience with me and my husband. Not a bad place to get affordable glasses
• RD

  Robbie Daughety

  Feb 21, 2026
  4.0
  They did good was able to save on my glasses Buy one get one free, which was awesome. It’s just I know that the temp must’ve changed in my transition lens because I get a lot of reflection but the reflection lens is about $80 $85 for each one of my glasses. I really need it but they said it wasn’t on my last pair so it must be a different tint. Maybe that’s why it’s different because people didn’t need the reflection lens which saved them $85 go figure right but it is what it is. That’s the only thing that I didn’t like other than that good to go!! But what would change my rating if I did win that gift card and be able to get my glasses that I need fully! That I will give you a five star wedding for sure with an awesome opportunity that I probably won’t win lol
• KK

  Kristy Kopper

  Feb 7, 2026
  1.0
  507 Greenville Blvd SE Greenville NC location— my mother at 1:45 PM for a new‐patient eye exam and myself at 2:45 PM for an exam and contact lens fitting. We drove over an hour to attend these appointments. Check‐In Issues We arrived shortly after 1:30 PM. My mother checked in first and completed her registration on the provided tablet. When she pressed “submit,” the device froze on a “submitting...” screen. A staff member reset the tablet and handed it to me. I completed my own (shorter) registration as an existing patient, and again the tablet froze on “submitting...”. The staff member stated that my mother’s information “did not carry over” and needed to be redone. I filled it out again for her, and once again the tablet froze. The staff member said she would “leave it and maybe it will carry over.” Delays and Poor Communication Around 1:45 PM, I was taken back for testing. My mother remained in the waiting room with my grandson. After initial testing, I was moved from room to room with long periods of waiting in between. The staff member conducting the tests was noticeably unpleasant in her demeanor. Meanwhile, my mother was told — only after she had been waiting for over an hour — that her registration had not gone through, and the staff member manually entered it. She was then informed she could not be seen because her registration “was not completed,” despite the fact that the issue was caused by the office’s malfunctioning tablet, not by her. Unprofessional Behavior At approximately 3:00 PM, I was still waiting to complete my contact lens fitting. Other patients who arrived after us were being seen ahead of me. My 8‐year‐old grandson quietly told me he saw the staff member at the desk. When I told him we might need to leave soon, the staff member rudely said directly to him, “If you gotta leave, go.” Speaking that way to a child is completely unacceptable. When I walked out of the exam area, the staff member repeated, “If you gotta go, go ahead, we’ll just bring you back.” Her tone was rude and dismissive. When I informed my mother that I had contacted another office that could accommodate us, the staff member came to the window and loudly asked, “Is there a problem? Do you have a problem?” My mother calmly explained the situation, and the staff member told her to “lower her voice,” despite the fact that she herself was the one raising hers. Additional Concerns Throughout our time there, I observed no cleaning or sanitizing of rooms or equipment as patients were moved from room to room. Conclusion In my profession of 18 years, I am accustomed to handling stressful situations professionally. What occurred in your office was unprofessional, disrespectful, and completely avoidable. Because of this experience, myself, my husband, and my mother will no longer be returning to your office. I am requesting that this complaint be formally acknowledged and that appropriate action be taken regarding the staff member involved. No patient — especially an elderly woman and a child — should be treated in this manner. Sincerely, A New patient of another provider.

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