Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
285 reviews
5 stars
231
4 stars
9
3 stars3
2 stars
5
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with particular mentions of employees like Jeff, Stephen, and Bryant.
Management Issues
Several reviews highlighted negative experiences with the store manager, Gregg, citing rudeness and lack of helpfulness, which led to customer frustration.
Wait Times
Customers expressed dissatisfaction with long wait times for eye exams and service, with some reporting delays even with scheduled appointments.
Product Availability
Many customers appreciated the good selection of frames and the ability to get lenses quickly, although some experienced miscommunication regarding frame availability.
Mixed Experiences
While many had positive experiences, there were notable complaints about poor service and communication, particularly in phone interactions and specific staff behavior.
- GRGlen RichardsonNov 9, 20255.0Fantastic job in and out transition
- APAdam PinnellOct 27, 20251.0Have been coming to this store for probably 15 years, and have gotten wonderful service every time.... until yesterday. Walked in to get my lenses replaced and was immediately told by Gregg (store manager) it would be 3-4 hours and we'd have to leave them there because they were busy. The last time I had my lenses replaced (a few months ago), it took only 5-10 minutes, so I was of course curious about other options that wouldn't take as long. We had kids at home we needed to get back to, and I wasn't prepared to be visionless for that long. Any and every question I asked was answered with a short blunt response, that denied any idea I had, and made me feel dumb for asking it. Is there any way I can have the lenses to put them in myself? - "No they need to be cut". Can you use the identical pair on the shelf to cut them so I can keep my glasses in the meantime? "No we have to have yours." Is there a waitlist we can put ourselves on? "We don't have a waitlist." I wish I could portray just how short and careless he was with every answer. Not a bit helpful, and seemingly on a rude power trip to just deny us of any kind of assistance. You would think a manager would at least offer a counter solution like - it may be done sooner, or if you come back in the morning first thing it may be a better time. Very frustrated- I leave and say we'll just come back another time. My wife calls them on the way home and asks if we can set up an appointment the next day in hopes that it won't take 3-4 hours. They say they don't take appointments... but the store is currently empty and they should be able to do them now. The store is EMPTY.... 20 minutes or so after we left; after we were told it would be 3-4 hours because they were so busy. Even more frustrated, we head back to the store and thankfully were greeted by Chris, and my glasses are taken back by Bryant- both wonderful guys and providing the service I've loved there for so many years. Guess what.... the lenses are already CUT, so it literally takes 5 minutes to replace them and so that whole ordeal was such a waste of time and energy. Gregg comes out and says "there's no way I could have known they were already cut". Well maybe if you had checked first before shutting us down??? Literally if I had talked to Chris or Bryant first, none of this would've been an issue. Because of the way we were treated by Gregg, I will never step foot into or give my business to that place again. Gregg should be ashamed of himself and learn to leave his ego at the door. He could certainly learn a thing or two from his employees on how to treat his customers.
- FWFrANKLIN welchOct 5, 20255.0Nice friendly service with a smile and they help you understand what’s best for you
- JCJessica ChenOct 1, 20255.0Chris & Bryant were very helpful with helping me find the pair of glasses I needed. Prompt and professional service! Thank you!
- CSCalvin StrachanJul 28, 20255.0Gregg, the store manager, and his staff were very patient and professional.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at Four Seasons Mall offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Four Seasons Town Centre?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam appointment at LensCrafters Four Seasons Mall?
You can schedule an appointment online at the LensCrafters scheduling page using the provided link.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup services for your convenience.
What popular designer eyewear brands can I find at LensCrafters Four Seasons Mall?
You can find brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., Ralph Lauren, and more.
Can I pay at LensCrafters using credit or debit cards?
Yes, LensCrafters accepts various payment methods including American Express, Apple Pay, Android Pay, Cash, Check, Discover, MasterCard, and Visa.
Are there other eye care services nearby LensCrafters at Four Seasons Mall?
Yes, nearby you can find Fox Eye Care Group, an optometrist and eye care clinic, ideal for additional eye care services.
What other shopping options are near LensCrafters at Four Seasons Mall?
Nearby shopping options include Vans, Windsor Fashions, Payless ShoeSource, Dillard's, The Children’s Place, and Charlotte Russe, perfect for combining errands or leisure shopping.
Are there any places to relax or get spa treatments near LensCrafters?
Yes, nearby spa and relaxation options include Ochi Reflexology Four Seasons Mall Greensboro NC, Lee Nails, and Lee Spa.