Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
409 reviews
5 stars
341
4 stars
15
3 stars4
2 stars
12
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Mike, Natasha, and Jasmine.
Product Selection
Customers appreciated the wide variety of stylish frames available, although some noted a desire for a larger selection of wire frames.
Wait Times
Several reviews highlighted long wait times for appointments and service, with some customers expressing frustration over delays.
Mixed Experiences
While many had positive experiences, there were notable complaints about poor communication and service during busy times, leading to feelings of being ignored.
Overall Satisfaction
Despite some negative feedback, many customers expressed overall satisfaction with their experiences and indicated they would return.
- MDMadhukar DevkotaNov 7, 20255.0Outstanding services.
- SOStarr O’HalOct 21, 20255.0I had a really fantastic experience with Natasha at the LensCrafters – Friendly Center location! She was so patient and helpful while I tried on different frames, and she really listened to what I wanted. The selection of designer glasses frames was amazing — so many stylish options to choose from! Natasha helped me find the perfect pair that looks incredible and fits perfectly. Her customer service was outstanding — friendly, knowledgeable, and genuine. I left feeling really happy with my new glasses and the whole experience. Highly recommend asking for Natasha! 👓✨
- DFDavid FarrisOct 21, 20255.0Natasha saved me!! I lost my glasses and was blind on the city streets. An hour later I was less likely to run over anything or anyone! All thanks to her kindness and professionalism
- SNStephanie NesbittOct 15, 20255.0Peter is awesome! He was so helpful and kind!
- PBPrecious BradleyOct 12, 20251.0Manager Mike Howard…how many Google reviews do y'all have to have before y'all PICK UP THE PHONE?!! I understand in-person customers need help…but it takes no effort to pick up the phone and answer a customers question. 9/10 they are calling to follow up on their order because your staff gives different estimates on the glasses. I purchased my glasses on the 5th and was told 7 days or less for them to come back. On the 7th day I had to come in because you all wouldn’t answer the phone. Then I was told that my glasses wouldn’t come in until the 19th! Fox Eye Care who does the eye exams next door customer service was top tier. They apologized and even tried to give my information to your team to have them call me AND THEY STILL DIDN'T! DO BETTER! This will be my last purchase here…BELIEVE ME!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer at the 642 Friendly Center Rd location?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, plus more.
What are the store hours for LensCrafters in Greensboro, NC?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 12:00 PM to 6:00 PM.
Can I schedule an eye exam online at this LensCrafters location?
Yes, you can schedule your eye exam online via the LensCrafters reservation link provided for this location.
Does LensCrafters offer in-store pickup for products?
Yes, LensCrafters offers in-store pickup for their products at this location.
What types of payment methods does LensCrafters accept?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
What designer eyewear brands are available at LensCrafters?
LensCrafters carries a wide range of designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ray-Ban, Oakley, Coach, Tiffany & Co., and more.
Are there any nearby places where I can grab a coffee or a snack before or after my visit to LensCrafters?
Yes, nearby options include Starbucks for coffee and Jay's Deli for sandwiches and American cuisine, both convenient for a quick bite around the Friendly Shopping Center.
If I’m visiting LensCrafters, are there places nearby where I can shop for shoes?
Yes, there are several shoe stores nearby such as Stride Rite Shoes, Rack Room Shoes, and Finish Line (inside Macy’s) where you can shop before or after your visit.
What entertainment or treats are available near LensCrafters to enjoy with family or friends?
Nearby you can enjoy treats from Rocky Mountain Chocolate Factory, Dippin' Dots at the Friendly Center Shops, and See’s Candies, offering a variety of chocolates, ice cream, and sweets.