Club Pilates

Reviews

• KH

  Kylie Hanni

  Oct 15, 2025
  1.0
  I have contacted this facility by email 3x now with no response. My original message was sent seven days ago. I have been charged for three months of membership with no access to services. In my email, I requested cancellation of fees due or credit for three months and payment will be received. Charging for services that I cannot access violates the intent of agreement and may breach North Carolina’s Prepaid Entertainment Contracts Law (N.C. Gen. Stat. §66-118 et seq.), which requires fair access or refund for unused services. I am no longer able to access my online account (shows frozen) to see if membership charges have been dismissed or credited. If no communication is received in one more additional business day, then I will continue with my claim.
• ES

  emily smith

  Jul 29, 2025
  1.0
  I was a member of Club Pilates in Charlotte for 2 years and absolutely loved it. The owner was wonderful and the instructors were great. When I moved to Greensboro, I was excited to try a new studio. But the monthly fee is so much more than Charlotte ($260/month) and there is no wiggle room on the price. This is really high for a much smaller city. I went by the studio to see if they could honor the price I was paying in Charlotte (I know they are franchised) but was told no by an incredibly rude lady at the front desk. With the horrible online reviews and the 3-month requirement (which Charlotte did not require), I will be finding another place to work out. What a shame.
• AP

  Alex Poplin

  Jul 23, 2025
  1.0
  absolutely disgusting place. money hungry contracts that you cant get out of and rude employees. no wonder the rating is 2.5. they don't disclose the cancelation agreement and leave you screwed in the end. there are so many other places to go in greensboro DO NOT COME HERE
• SS

  Stacey

  Jun 25, 2025
  1.0
  Terrible business plan for busy professionals. There are better studios in the area.
• HT

  Hermione Nariah Theodore

  Jun 14, 2025
  1.0
  I am a former member of Club Pilates Studio. I have tried to call and ask questions DURING “OPENED HOURS” multiple times about several different matters, but never got answers (I can attach receipts). The only time I got an answered phone call was when they wanted to give me a free class, sign me up for a membership, and then take money from me. Since then, nobody answers the phones and I always had to make extra trips up to the facility OUTSIDE OF THE DAYS MY ACTUAL PILATES CLASSES WERE SCHEDULED and inconvenience myself when I am working part time and in school full time to discuss simple matters that could have been discussed over the phone. I also went to Club Pilates on April 5th, 2025 to discuss cancellation and was simply told by the same woman who started my membership over the phone that I needed to finish out my 3 month agreement before canceling or changing anything, however, NOTHING was stated about a 30 day cancellation notice. I’m confused as to why she didn’t just tell me about the cancellation notice right there so that my membership could end after the 3rd month was up? That was not thorough communication on her end. I went up there today when the 3 months were over to cancel, like she told me to, only to be told that I had to pay $200 for another month because I didn’t give a notice, when technically, I did on April 5th, 2025 the day I tried to cancel my membership in person. However, a case will be opened with my bank against Club Pilates to refund the charge that will be made to my account on 06/15/25 for this upcoming month with 8 classes that I vocalized to the same woman that I will not be participating in. None of this makes sense to me and I can only say one good thing about my experience at club Pilates and that has been an instructor, Mila, who is only there every Saturday who’s classes I always enjoyed. Apart from her, I have had nothing but trouble and stress from Club Pilates. P.S. they do have my signature from when I was there to try the 30 minute free trial class, but IT WAS FORGED on the actual membership form since she started my membership for me over the phone!! ONLY ANSWERED CALLS ARE IN RED AT THE START OF MY 3 MONTH MEMBERSHIP TRIAL AND SIGNING UP FOR FREE TRIAL CLASS ON THE 12th!! After I tried to call back the same day that the membership started to ask more questions about the fine print, all of a sudden, no answers from there. These calls do not count the 4-5 times I have had to go up there to ask simple questions that could have been answered over the phone (some days the doors were locked and the building was empty when the business hours online for the Battleground location said they were opened and operating, leaving some of these trips I made to be blank ones!!) THE OWNER/MANAGER IS ONLY AFTER MONEY!!! WOULD NOT RECOMMEND!!!

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