Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
515 reviews
5 stars
470
4 stars
11
3 stars3
2 stars3
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Sylvia and Rebecca, for their attentiveness, knowledge, and helpfulness throughout the purchasing process.
Order Fulfillment Issues
Several reviews highlighted significant delays and miscommunication regarding contact lens orders, leading to frustration and dissatisfaction.
Store Environment
Feedback indicated concerns about the store's location and cleanliness, with some customers mentioning issues like an abandoned mall setting and unsanitary conditions.
Positive Experiences
Despite some negative feedback, numerous customers shared positive experiences, particularly regarding the staff's friendliness and willingness to assist.
- TBTonali Beccera2 days ago5.0Very nice people and good service
- JDJaney Doe3 days ago1.0Called to make an appointment and was hung up on immediately. I’ll take that as a sign of p poor service and call the next place on my list with this good money.
- SCSierra Cook4 days ago5.0Sylvia is very helpful and patience .. She is a gem to your company
- BMBri MDec 26, 20255.0Love Ms Sylvia! She is always attentive to my needs and always helps me find glasses that help shape my face especially with significant weight loss over the years. Since 2016, always grateful to keep coming back and seeing her face.
- TSTabatha SmithNov 30, 20251.0— Two Months of Excuses and Zero Follow-Through If I could give zero stars, I would. I have called this LensCrafters location eight times over the last two months and have been told every single time that someone would call me back. Not once has anyone returned a call. I’ve been waiting on my contact lenses for over two months, and the excuses have been unbelievable: • Call #1: “They’re on back order.” • Call #2: “Your order was cancelled, but don’t worry—we reordered it.” • Call #3: Suddenly the contacts were “the wrong size.” I’ve never even heard of that. • Call #4: They claimed my contacts were finally in. I went to pick them up—they were not my contacts and not even my prescription. • Call #5: Now they “haven’t come in yet,” and they needed to “check with the doctor.” No call back. • Call #6: I spoke to the sales side. They looked into it and said the contacts I was prescribed don’t even exist. But someone would call me the next day to resolve it. Of course—no call ever came. This entire experience has been unprofessional, disorganized, and completely unacceptable. Two months of runaround, misinformation, and zero accountability. I still don’t have my contacts, and no one at this store seems capable of handling something as basic as fulfilling an order or returning a phone call. Save yourself the frustration—go anywhere else. This location has made it clear that customer service is not a priority.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer at this location?
LensCrafters provides comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters in Gastonia?
Customers can choose from brands like Oakley, Brooks Brothers, Ralph, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Ralph Lauren, Polo, DKNY, Armani Exchange, and Sferoflex.
Does LensCrafters accept vision insurance, and which plans are accepted?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are LensCrafters Gastonia store hours?
The LensCrafters location in Gastonia is open Monday through Saturday from 10:00 AM to 6:00 PM, and on Sundays from 12:00 PM to 6:00 PM.
Can I schedule an eye exam appointment online for this LensCrafters location?
Yes, appointments can be scheduled online through their scheduling link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0369&storeId=10851
What payment options are accepted at LensCrafters Gastonia?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Is there wheelchair accessibility at LensCrafters in Gastonia?
Yes, this location has a wheelchair accessible entrance to accommodate customers with mobility needs.
What nearby places of interest can I visit around LensCrafters at Eastridge Mall?
Nearby attractions include Lunar Mini Golf for fun, Eastridge Mall for shopping, and the Great American Cookies bakery for a sweet treat.
Are there nearby services for additional eye care near LensCrafters Gastonia?
Yes, nearby eye care providers like Kiser Eye Care and Accuvision Eye Care OD are located close to LensCrafters for further optical services.
What other amenities are conveniently located near LensCrafters in Eastridge Mall?
You can find a variety of shops and services such as Victoria's Secret & PINK, American Eagle Store, Brow Art 23 beauty salon, and BoostMobile by SBC for mobile phones, all within the nearby Eastridge Mall area.