Business Details
About
Home Health Care ServiceSenior Citizen Center
Home Instead provides senior home care services in Gastonia, NC. Services include: Respite care, Alzheimer's care, Outpatient care, Short term recovery, Veteran care, Elderly companionship, Seniors transportation, medication reminders, doctor appointments, and live-in companions. Call (704)864-5500 for your free senior home care assessment.
Details
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.8
112 reviews
5 stars
105
4 stars1
3 stars1
2 stars0
1 star
5
What are people saying?
AI-generated from recent customer reviews
Caregiver Quality
Customers consistently praised the caregivers for their compassion, reliability, and ability to connect with clients, often describing them as family members.
Communication
The office staff and care coordinators received positive feedback for their responsiveness and willingness to accommodate changing needs.
Overall Satisfaction
Many reviews highlighted the overall satisfaction with Home Instead's services, recommending them for their professionalism and quality of care.
Personalized Care
Clients appreciated the personalized approach to care, with caregivers adapting to individual needs and preferences.
Negative Experiences
A few reviews mentioned unprofessionalism and dissatisfaction with customer service, indicating room for improvement in these areas.
- SSSara4 days ago1.0Had a interview here for a second job after being called the day before. Came straight after work, prayed in the car for God to guide my thoughts and walked in to find the nastiest woman at the front desk. Ms. Lisa had gone home sick and the lady with highlights and glasses had a terrible attitude. I’m not from Gastonia and have never been here so this was my first impression of my potential coworkers. In a nasty tone she told me because I was 8 minutes late I would need to call Ms Lisa (who was never there today ) and reschedule my interview. No thank you, if the lady at the front desk is any indication of the type of people I’ll need to be around I will gladly not be returning.
- DDDarlene DaltonOct 31, 20255.0We didn't know about VA services and Home Instead, until a friend told us about it. We have had 3 super good caregivers. Our current caregiver Shirley young is very caring and compassionate. Shirley has a gentle way. One day I was playing a Christian song on my phone, we have many conversation about sharing our faith. And we are happy with Home Instead!
- AAAnnOct 13, 20255.0I have to show appreciation to Nina B. Again. She has been able to get my husband who has dementia to shower without incident when it is a challenge for me to convince him he needs to shower. She has the patience that I don't always have. He responds well to her and is always happy to see her.
- AWAngela WhitakerSep 3, 20255.0Coaching , positive Attitude of whole Office Staff . A lot of Teachable Moments to Improve your Sucrss.
- AAAnn AdamsAug 28, 20255.0Nina B. Is fantastic with my husband who has dementia. She has a great rapport with him and he feels very comfortable with her. I get a break 3 mornings a week which helps me tremendously!
Frequently Asked Questions About Home Instead
What services does Home Instead in Gastonia, NC offer for senior care?
Home Instead provides services such as respite care, Alzheimer's care, outpatient care, short term recovery, veteran care, elderly companionship, seniors transportation, medication reminders, doctor appointments, and live-in companions.
Where is Home Instead located in Gastonia, NC?
Home Instead is located at 3518 Old Redbud Dr, Gastonia, NC 28056, USA.
What are the operating hours of Home Instead in Gastonia?
Home Instead operates 24 hours a day, 7 days a week, providing continuous senior care services.
Which payment methods are accepted at Home Instead in Gastonia?
Home Instead accepts American Express, Check, Discover, and Visa as payment options.
Is Home Instead in Gastonia accessible to individuals with disabilities?
Yes, Home Instead has wheelchair accessible seating and restrooms, including unisex and wheelchair accessible restrooms.
Does Home Instead in Gastonia welcome the LGBTQ community?
Yes, Home Instead welcomes LGBTQ clients and guests.
Can I get a free senior home care assessment from Home Instead in Gastonia?
Yes, you can call (704) 864-5500 to arrange a free senior home care assessment.
What nearby apartments can customers visit when meeting at Home Instead in Gastonia?
Nearby apartments include Shadowcreek Apartments and Gardner Ridge Apartments, which can be convenient for visitors or families.
Are there any community or social service organizations near Home Instead in Gastonia?
Yes, nearby social service organizations include Northway at Gardner Ridge and Least of These Carolinas, which may offer complementary resources for families and seniors.
What recreational or fitness facilities are near Home Instead in Gastonia?
24/7 Fitness: Gastonia is a nearby gym where clients or their families can stay active during visits.