GNC

Reviews

• JD

  Jess Dibo

  Jan 27, 2026
  1.0
  I went into this GNC location today to grab one quick thing. I don’t shop at GNC ever but it was close and convenient so I went in. I found what I needed and went to pay. As I approached the register the man, Jordan, asked me for my phone number and I told him I didn’t wish to provide it seeing as I don’t shop in the store enough for their loyalty program. He then informed me that I would not be able to purchase my item without it. Which I told him, that’s not how that works, I shouldn’t be required to provide my number if I don’t want to. He then goes to state that I couldn’t do a return if I don’t provide my number. I questioned the return policy, stating that if I have my receipt I should be able to do a return and he then again stated that I would need to provide a phone number. I finally just gave him one, which wasn’t in their system, go figure. At this time he said he would “try” and do my sale with out it. Great! I pay for my item and he bags it up for me and I go to leave. When I get out of the store I look in my bag and there’s no receipt. I check my purse just in case I put it in there and nothing. So I go back in and let him know that I didn’t get one he proceeds to tell me that I didn’t get one because I didn’t give my phone number. You’re kidding, right?! I once again let him know that I needed my receipt and he begrudging printed it off after telling me that I was giving him a hard time. Ugh! Something needs to be done about this guy. I have since found out that he is actually the manager of this location, not sure how, but he is. And he is trying to coerce customers in to giving their phones numbers when there is really no need. I have looked up the store policies and spoken to another location, and both confirmed that is strongly encouraged, it is NOT REQUIRED. GNC, DO BETTER! Pay attention to these reviews, train the employees at this location to respect their customers and not hassle them for personal information.
• OO

  OI812 OI812

  Sep 18, 2025
  1.0
  I went there yesterday to pick-up a product for my son. I'm not familiar with GNC and was surprised and then angry that I could not complete the purchase and get a receipt when I chose to not provide my email. I asked him to clarify and he was steadfast that I had to provide an email. My son will have to order the product online or seek another vendor. As for me, I am not buying anything from GNC when they insist the customer provide more than payment.
• LC

  L C

  Jul 10, 2025
  1.0
  I went there today to do an exchange for a product I ordered online through GNC. I called GNC’s customer service number before going here to make sure that I could exchange in a GNC store. However, the gentleman was very rude in telling me that he could not do an exchange unless I had a receipt where he could scan a barcode, even though GNC told me that all I needed to provide for the exchange was my order number. I also went on my GNC account and saw where it says that you can do a return or an exchange in any GNC store as long as you have a receipt or an order number. He clearly did not know how to do this, and instead of saying that he didn’t know how to do his job, he was rude to me and said he couldn’t do it. I went to the GNC on Pope Air Force Base, and the two gentleman there were very friendly, and they did the exchange for me, so go to that GNC if you want good customer service and people who know how to actually do their jobs.