Total Rehab Orthotics & Prosthetics Inc.

Reviews

• AJ

  Adam Jay

  Feb 17, 2026
  5.0
  Great service & staff from The front to the back. Jason is very helpful and goes above & beyond to ensure his patients comfort is the first priority. If it wasn't for Jason I wouldn't be walking today. Thanks again for all you do Total Rehab.
• KM

  Kent Montgomery

  Oct 4, 2025
  5.0
  Fitted me with orthotic that greatly reduced pain and increased mobility, as well as helped tremendously with insurance dispute.
• EW

  Elizabeth Woods

  Sep 21, 2020
  5.0
  Highly recommend. Amazing customer service, very knowledgeable and very helpful!!
• CB

  Charlene A Bugg

  Sep 5, 2019
  4.0
  Well, for one thing, not today but before, they tried to talk me into asking my doctor for a perscription for 2 pairs of shoes every six months instead of 1 pair. I didn't need two every time, just one time. They like that money! And today for at least the 3rd time I've went there, they still have my old address wrong. They say I never gave it to them but I know I did and this being at least the 3rd or more times. They blame it on the mail or me not giving it to them. All I can say is, if they want customers, they should just say I'm sorry and stop shifting the blame to make themselves look worse. But I can assure you, I won't go there again and I'll tell Tri West not to send me there again. They have bad bed side manners. Finally, they don't carry extra pairs of shoes, so you have to order them and if they don't fit, you have to wait for another pair to come in and they are just down rude about having to send them back, which is no fault of the customers, just theirs for not carrying enough in the first place. Yesterday, 4/16/2022, I went there again after 2 years, and they had changed my appt at my request, so I shouldn't have gotten in, but they were nice enough to get me in. I asked to not see the same lady I saw before, but I did; the same taller light haired lady that was rude to me before and she didn't want to recheck my shoe size because the last time the shoes were a little too long and uncomfortable at 7 1/2. She had an attitude when I told her the Air Force sized me at a 6 1/2 EEE and my crocks I wear now are both a size 6. She didn't want to check the size. She was very upset with me, and again got upset with me front of, I believe to be her supervisor, a short dark haired lady. I told the tall lady not to talk to me that way. "The supervisor" was a lot nicer to me but asked why I came back if I wasn't coming back like I said before and I said the VA sent me here. IThe "Supervisor" asked me if she resized me and I said no, she wouldn't. I asked to see someone else and the next person, a man, found my shoes to be a size 6 1/2 & 7 for the other foot, so I asked if they could order a 7 instead of the 7 1/2 and he did say my shoe size is smaller than she had it. He was a very pleasant person and very helpful. Not sure what his name was, but I highly recommend him. The lady at the front desk was very sweet also and I thank the "manager" for helping me out with this situation as she stopped the tall lady from going off on me again. I'm happy to come again but that one lady they should get rid of her!
• AM

  Amy Mckoy

  May 14, 2019
  5.0
  LOVE LOVE LOVE This staff! So friendly, in and out fast. Total Rehab is my go to for orthotics.

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