Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
1,502 reviews
5 stars
1,431
4 stars15
3 stars9
2 stars7
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Ryan, Idania, and Mallory.
Product Selection
Customers appreciated the wide variety of frames and lenses available, catering to different budgets and preferences.
Pickup Experience
Several reviews highlighted issues with the pickup process, including long wait times and poor communication, leading to frustration for some customers.
Professionalism
While most interactions were positive, a few customers reported unprofessional behavior from staff during their visits.
Overall Satisfaction
Despite some negative experiences, many customers expressed high satisfaction with their overall experience and indicated they would return.
- TFTara Fetherson2 days ago5.0Kayla is amazing and so helpful with picking out frames that fit my face perfectly. She is knowledgeable on the different add-ons and features that can be added to lenses. I will always ask or recommend her!
- TBTasha Barce3 days ago5.0I had a great experience with lenscrafter. The sales lady really took the time to break down the insurance coverage and which would work better for me. I also think they carry lots of different styles to choose from at the Fayetteville, NC Cross Creek Mall. I recommend lenscrafter very much! Thank you
- TSTimothy SheltonJan 2, 20265.0Good experience. Layla assisted me today. She was very professional and made every effort to bring down the cost of my glasses.
- KKKivaDec 18, 20251.0Unfortunately, the pickup experience was handled very poorly. The employee was dismissive and unprofessional, completely undermining what had been a positive initial sales process. The lack of basic customer service left me frustrated and questioning a $900 purchase at this location.
- PLPJ LeeDec 18, 20251.0I had an extremely frustrating experience picking up my glasses at this LensCrafters location. I received a text that my order was ready, signed in upon arrival, and then waited 10 minutes without any greeting or acknowledgment, despite multiple employees being present and focused on their tablets. After finally being helped, staff spent another 30 minutes trying to locate my glasses, with no updates, apology, or sense of urgency. In total, I was in the store for 45 minutes just to pick up an order that was supposedly ready. I am a new mother to an 8-week-old, so leaving the house and having my time wasted like this is unacceptable. The lack of professionalism, communication, and basic customer service was shocking. I would not recommend this location and regret giving my business here.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at Cross Creek Mall provide?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands, including prescription wearable technology from Ray-Ban Meta, Oakley Meta, and Nuance Audio.
What are the operating hours of LensCrafters at 103 Cross Creek Mall?
LensCrafters is open Monday through Saturday from 9:30 AM to 7:00 PM, and on Sundays from 12:00 PM to 5:00 PM.
Does LensCrafters accept vision insurance, and which plans are accepted?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
Can I schedule an eye exam appointment online for the LensCrafters store in Fayetteville?
Yes, you can schedule your eye exam online through the LensCrafters scheduling link dedicated to this store.
Does LensCrafters offer contact lens exams and fittings?
Yes, LensCrafters provides contact lens fittings and evaluations, which include detailed eye measurements. There is an additional fee for these services beyond the standard eye exam.
What payment methods are accepted at LensCrafters?
Payment options at LensCrafters include American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters has a wheelchair accessible entrance and accepts debit and credit cards for payment.
How can the nearby optometrist Dr. Naheed Kassam, OD, be helpful to LensCrafters customers?
Dr. Naheed Kassam, OD, located near LensCrafters, is an optometrist who can provide additional eye care services or second opinions to customers seeking comprehensive vision care.
What nearby shopping options might complement a visit to LensCrafters at Cross Creek Mall?
Customers can visit nearby stores like Zales for jewelry, Champs Sports for sporting goods, and Sephora inside jcpenney for beauty products, making a trip to Cross Creek Mall more convenient and enjoyable.
Are there food and refreshment options close to LensCrafters for customers?
Yes, customers can enjoy treats at nearby Orange Julius or dine at Not Even Crumbs, both located close to LensCrafters in the Cross Creek Mall area.