LensCrafters

Reviews

• DS

  Darlene Smith

  4 days ago
  5.0
  I had a prescription from a different Eye Dr and Insurance that no other Eye Center would accept. But LensCrafters accepted both! The best part is that I was paired with an amazing Sales Associate! His name is Marqus and he is so patient, kind and knowledgeable. I literally looked at every pair of glasses in LensCrafters, and he actually told me he was having fun and he hoped I was too! I told him I was having Big Fun, which I was! He made me feel like I was shopping with my best friend, and that I was important. I had about 6 choices that I picked and he helped me narrow it down to the one that was best for me, and it quickly became my absolute favorite! He's so good at his job. Once all the options were chosen he did his thing and made it affordable for me! Now I'm sitting in the parking lot writing this review with so much Joy in my heart, because in a week or so I'll be picking up the most beautiful pair of glasses that I've ever had in my life, and I've been wearing glasses for close to 30 years. If you need an awesome pair of prescription glasses and great Sales Associates to help you, go to LensCrafters in the Cross Creek Mall in Fayetteville, and ask for Marqus!
• AF

  Ariana Fenton

  4 days ago
  5.0
  Ryan was so sweet and welcoming. My experience with him was top notch and I truly appreciated being in his company. He was very knowledgeable about all customizations I could get with my glasses and took the time to explain when I had questions. He was by far my best experience in customer service. It’s employees like him who make the difference for businesses!!
• NN

  NinaxNecole

  Mar 3, 2026
  5.0
  My experience at LensCrafters in Cross Creek Mall was absolutely wonderful. Jacob provided exceptional customer service from start to finish. He was friendly, professional, and extremely knowledgeable, which made the entire process feel easy and stress-free. What I appreciated most was how patient he was while helping me look at different frame options and explaining the lens choices. At no point did I feel rushed or pressured into making a decision. Instead, Jacob made sure I understood everything and helped me find something that truly worked for me. You can tell he genuinely cares about the customer experience. The entire team was welcoming and helpful as well. Thank you to Jacob, Kayla, and TJ for making the visit such a great one. I highly recommend this location if you’re looking for great service and a comfortable shopping experience. I will definitely be returning.
• RC

  Roberto Campbell

  Mar 3, 2026
  5.0
  I had an outstanding experience at LensCrafters in Cross Creek Mall in Fayetteville thanks to Jacob. From the moment I walked in, he made the entire process smooth, comfortable, and genuinely enjoyable. Jacob was incredibly knowledgeable and took the time to explain everything in a way that was easy to understand. What really stood out was that there was absolutely no pressure to buy. Instead, he focused on helping me find what truly worked best for me and my family. That level of professionalism and honesty is rare and very appreciated. His customer service was top-tier — patient, informative, and attentive to detail. It felt more like being guided by a trusted expert rather than being sold something. If you visit this location, I highly recommend asking for Jacob. He made the shopping experience out of this world, and I will definitely be returning because of the service he provided.The whole staff is amazing. Thank you Jacob, Kayla, and TJ. I will be back.
• LD

  lp90 de

  Feb 26, 2026
  5.0
  Went today to get my daughter some new specks. Kayla was awesome! She was so kind and patient with us. She was very detail oriented and made sure we knew everything about our insurance benefits and which glasses would fit my daughter best based off her needs and preferences. She made the entire ordeal super fun for my daughter and she can’t wait to go back and see her. I love knowing that when I come to LensCrafters, associates like Kayla, truly are there to serve their customers needs.

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