Planet Fitness

Reviews

• ZP

  ZaheerKhan Pathan

  Nov 10, 2025
  2.0
  I have been a member of Planet Fitness at Durham, NC since October 2024. While the initial experience was enjoyable, my satisfaction decreased as the months passed, culminating in a frustrating cancellation process. Pros 1. Equipment Maintenance: PF locations generally have the majority of equipment in place and well-maintained on a consistent schedule. 2. Cleanliness: The facility is always kept clean and tidy, despite the occasional user littering with discarded tissue papers. Cons 1. Massage Chairs: The massage chairs are poorly maintained, frequently being out of service or ineffective when operational. 2. Overcrowding: The gyms are overcrowded, often necessitating the use of the Crowd Meter to plan workouts effectively. 3. Frustrating Cancellation Process (August- November 2025): This was the most annoying aspect of my membership. * I relocated in Mid-August 2025 to a residence that included a fitness center and requested to cancel my PF membership. I was initially given two options: pay a $58 buyout fee, or wait until October 2025 for the one-year term to "fully mature," thereby avoiding the fee, and using a nearby PF location intermittently. * I chose to wait. However, when I visited a PF location in Cary on October 22nd, the staff refused to cancel the membership without the $58 buyout fee, despite the one-year completion date being imminent. While waiting to speak with a PF supervisor (who were only available during daytime hours, conflicting with my job schedule), I was incorrectly charged a $49 annual subscription fee for the upcoming year. I was finally able to speak with staff at another PF location in Raleigh on November 8th, 2025, who successfully cancelled my membership without the buyout fee. Suggestion - It was a significant oversight on my part not to have cancelled immediately when I moved. By delaying the process, I ultimately lost $124 (approximately $25 x 3 months + $49 annual fee) instead of the initial $58 buyout fee. I highly suggest using the regular PF membership instead of the Black Card if you decide to join.
• QN

  Quan Nguyen

  Oct 16, 2025
  4.0
  Plenty of machines to choose but some machines are a little old. The price is really good.
• FL

  Franklin Lewis

  Oct 12, 2025
  5.0
  Great staff with grate energy. Clean and grate place to exercise. Its a grate choice.
• MG

  mamfatou gaye

  Oct 8, 2025
  5.0
  Lovely
• BG

  Brandy Griffin

  Sep 18, 2025
  5.0
  I was excited abouty membership with planet fitness. About two months in planet fittness started randomly charging my bank card with out my permission. I agreed to 21$ a month and a yearly fee "dues" of 10$. In all i was charged 25$ 49$ and 3.49$ on my second month. I didnt agree to any of that. When i called planet fitness i was told i was never made an offer for 21$ a month and i never would gotten a membership if that were true. I am highly disappointed. I know very well what i signed up for. I know i read when i signed it. I signed that i would be notified before i was charged the 10 a year not 49$ on my second month. I tried to the 25$ over 21$ go. But i never agreed to 70 charges with out my notice or permission on my second month. When i ask for a refund i was given my money but my membership was also cancled over yearly dues i havent even been there a year. Its been two months and i didnt agree to 49$ plus 3.49. i agreed to 10$ a year. Its hard to belive these established companys shark us the way they do. They continue to take money over having good clean honest members

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