Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
704 reviews
5 stars
593
4 stars
20
3 stars8
2 stars10
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff received high praise for their friendliness, helpfulness, and professionalism, with multiple mentions of specific employees like Ashley and Angel providing exceptional service.
Product Selection
Customers appreciated the wide selection of glasses available, noting that the variety and quality of eyewear were impressive.
Appointment Issues
Some customers reported frustrations with appointment scheduling and wait times, indicating a need for better management during busy periods.
Insurance Communication
There were complaints about unclear communication regarding insurance coverage and costs, leading to confusion and dissatisfaction among some customers.
Overall Experience
Many customers expressed a positive overall experience, highlighting the ease of the process and the quality of service, despite some isolated negative incidents.
- CWC WNov 13, 20255.0The Associate Ashley at the store at Southpoint Mall in Durham NC who help me with my eyeglass selections was amazing to work with. She asked thoughtful questions and honored what I wanted to accomplish. It was a great professional experience.
- TATerio ANov 4, 20255.0Ca’Niya was wonderful and helpful picking out my sunglasses and eyeglasses she explained what my insurance will cover and the protection plans and promotions I saved a lot of money thanks to her! the exam was so simple and informative and I got my prescription in paper form and in my email! 10⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
- GDGabby DunnNov 3, 20255.0Incredibly helpful and friendly. Ashley took me through several options and had some great recommendations on frames I might not have otherwise considered. She was also really helpful with talking through my options for lenses and going through my insurance coverage to find me the best deal. I'm very happy with the glasses I ended up ordering.
- TRTiina RodgersOct 25, 20255.0Wonderful customer service! Very good selection of glasses.
- JMJordan MartinOct 24, 20255.0Ashely was so much help! Thank you great fast experience
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer brands are available at LensCrafters?
LensCrafters carries designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters located at 6910 Fayetteville Rd, Durham?
The store is open Monday through Saturday from 9:30 AM to 7:00 PM and on Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online using LensCrafters’ scheduling link or by visiting their website.
What payment options does LensCrafters accept?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
What should I bring to my eye exam appointment at LensCrafters?
Bring your vision and medical insurance information, any current eyeglasses or contact lenses, and a list of any questions you may have for the optometrist.
Are there any nearby stores where I can shop for jewelry or gifts after my appointment?
Yes, near LensCrafters you can visit Light Years Jewelry, REEDS Jewelers, and The Yankee Candle Company for jewelry and gifts.
What nearby clothing stores can I visit before or after getting my eye exam at LensCrafters?
You can explore Windsor Fashions, Aerie, Garage, Lilly Pulitzer, francesca's, UNTUCKit, White House Black Market, and Aeropostale - Durham located near LensCrafters.
Are there dining options close to LensCrafters at Streets At Southpoint?
Yes, Built burger restaurant is nearby for a meal before or after your visit to LensCrafters.