Club Pilates

Reviews

• TM

  Tomas M

  2 days ago
  1.0
  This post is commenting specifically on the membership cancellation process. I joined as an unlimited member a few months ago and enjoyed all of my classes. The instructors were great and I learned a lot from them. Recently I’ve started to have some orthopedic issues surface that will no longer allow me to continue attending classes for the foreseeable future as the movements would continue to exacerbate my issues. I understood from the contract that I would be billed an entire extra month from my cancellation date and while I’m not thrilled, I understand what I agreed to. What I don’t understand is that they were unwilling to credit my billed time in the form of individual classes so after my current physical challenges resolve, I would hope to return and utilize their studio. Well to be clear, they would only do so with a doctors note and the credit would expire 30 days from issue, yet club Pilates gift card values never expire so I’m not sure why this consideration couldn’t be made in this case Lastly, I’m a licensed doctorate PT in NC and have the legal & clinical right to evaluate and establish limitations to physical mobility. Even having said that only my PCP would be validated from the “doctors note” perspective, despite the fact that my primary is not a Physical Therapist nor has the training to diagnose orthopedic issues. Overall I’m sad but not surprised by this outcome. Club Pilates advertises an inclusionary/dedicated to students/members atmosphere, & while I fully agree this is accomplished by the instructors, the back office/membership office clearly doesn’t have the same regard to a 4-5x week student who saw value in the service I was utilizing vs a business respecting a dedicated students physical challenges. It goes without saying I will let my circle, both personally & professionally, know of this experience so they can avoid a similar outcome.
• CM

  Caitlin McClear

  Dec 3, 2025
  5.0
  Leaving a review to shout out Lori - she’s the best!! Great balance of a challenging workout + a good deep stretch so I always feel amazing after class with her. Plus, I think her playlist is my fav out of the instructors I’ve taken so far too :)
• AI

  Arwa Ibrahim

  Oct 2, 2025
  1.0
  They will continue to charge you even when you cancel your membership. They claimed they informed me that I had to give 30 days notice but they didn’t. Also it’s nearly impossible to get a spot in their classes unless you have the highest level membership.

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