Club Pilates Durham is a boutique Pilates studio specializing in reformer fusion classes for anyone, at any age or fitness level. Pure to Joseph Pilates’ original Reformer-based Contrology Method, but modernized with group practice and expanded state-of-the-art equipment, Club Pilates offers high-quality, life-changing training at a surprisingly affordable price.
This post is commenting specifically on the membership cancellation process.
I joined as an unlimited member a few months ago and enjoyed all of my classes. The instructors were great and I learned a lot from them. Recently I’ve started to have some orthopedic issues surface that will no longer allow me to continue attending classes for the foreseeable future as the movements would continue to exacerbate my issues.
I understood from the contract that I would be billed an entire extra month from my cancellation date and while I’m not thrilled, I understand what I agreed to.
What I don’t understand is that they were unwilling to credit my billed time in the form of individual classes so after my current physical challenges resolve, I would hope to return and utilize their studio.
Well to be clear, they would only do so with a doctors note and the credit would expire 30 days from issue, yet club Pilates gift card values never expire so I’m not sure why this consideration couldn’t be made in this case
Lastly, I’m a licensed doctorate PT in NC and have the legal & clinical right to evaluate and establish limitations to physical mobility. Even having said that only my PCP would be validated from the “doctors note” perspective, despite the fact that my primary is not a Physical Therapist nor has the training to diagnose orthopedic issues.
Overall I’m sad but not surprised by this outcome. Club Pilates advertises an inclusionary/dedicated to students/members atmosphere, & while I fully agree this is accomplished by the instructors, the back office/membership office clearly doesn’t have the same regard to a 4-5x week student who saw value in the service I was utilizing vs a business respecting a dedicated students physical challenges.
It goes without saying I will let my circle, both personally & professionally, know of this experience so they can avoid a similar outcome.
CM
Caitlin McClear
Dec 3, 2025
5.0
Leaving a review to shout out Lori - she’s the best!! Great balance of a challenging workout + a good deep stretch so I always feel amazing after class with her. Plus, I think her playlist is my fav out of the instructors I’ve taken so far too :)
AI
Arwa Ibrahim
Oct 2, 2025
1.0
They will continue to charge you even when you cancel your membership. They claimed they informed me that I had to give 30 days notice but they didn’t. Also it’s nearly impossible to get a spot in their classes unless you have the highest level membership.
What are the operating hours of Club Pilates Durham?
Club Pilates Durham is open Monday to Thursday from 6:00 AM to 8:00 PM, Friday from 6:00 AM to 2:00 PM, and Saturday to Sunday from 8:00 AM to 1:00 PM.
What types of Pilates classes does Club Pilates Durham offer?
Club Pilates Durham offers Reformer Pilates, Group Reformer Classes, Private Training, and Semi-Private Training.
What is the address of Club Pilates Durham?
Club Pilates Durham is located at 1125 NC 54, Suite 404, Durham, NC 27707, United States.
Does Club Pilates Durham work with any specific fitness brands?
Yes, Club Pilates Durham is associated with TRX, BOSU, and Balance Body and features brands like Glyder, Manduka, Vooray, and TRX.
How can I contact Club Pilates Durham for reservations or inquiries?
You can contact Club Pilates Durham by phone at +1 984-278-7223 or via email at durham@clubpilates.com. Reservations can be made through their online booking page.
Are there any food options near Club Pilates Durham?
Yes, nearby food options include Marco's Pizza, HWY 54 Public House Pies & Pints, Neo Japan sushi restaurant, ZENSHI Handcrafted Sushi, Dunkin', and Nothing Bundt Cakes.
What retail or shopping centers are close to Club Pilates Durham?
Hope Valley Commons is a nearby shopping center offering various retail options close to Club Pilates Durham.
Are there any other fitness or wellness centers near Club Pilates Durham?
Yes, Synergy Fitness for Her gym, The Little Gym gymnastics center, Fyzical Therapy and Balance Center of Southpoint, and Sun Tan City tanning salon are all nearby wellness and fitness facilities.
What type of Pilates method does Club Pilates Durham follow?
Club Pilates Durham specializes in reformer fusion classes based on Joseph Pilates’ original Reformer-based Contrology Method, modernized with group practice and state-of-the-art equipment.
Does Club Pilates Durham offer any promotions for new customers?
Yes, Club Pilates Durham offers a free intro class to help new customers get started with Pilates training.
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