Novant Health Medical Plaza Pediatrics

Reviews

• KM

  Ketki Modi

  Feb 3, 2026
  5.0
  We had our first visit with Dr. Emily Ogletree MD for our infant daughter and she is amazing. The doctor answered all our questions patiently. There was no rush. She provided us with all the answers and resources. So far my experience with this practice is positive.
• DJ

  DENISHA JONES

  Dec 3, 2025
  1.0
  If I could leave no star I would! They’re never on time. It’s hard to get an appt. They’re always busy. I’ve been here over 30 mins haven’t even seen the doctor. It’s always like this. Oh yeah we’re still waiting. My child can’t return to school today because of this now. 30 mins but since he hasn’t even been seen then it was obviously better please don’t waste your time.
• FD

  fathe dwebi

  Nov 18, 2025
  1.0
  Formal Complaint Regarding Unprofessional and Rude Conduct by Nurse During My Son’s Visit Dear Medical Plaza Management, I am writing to submit a formal complaint regarding the unprofessional and disrespectful treatment my son and I received during his appointment on 11/17 at 1:20 PM. I have been bringing my children to this clinic for almost 13 years, and I have never experienced anything like what happened during this visit. From the beginning, the nurse, (Kayla )was dismissive, unfriendly, and lacked basic professionalism. She did not smile, did not show patience, and her tone was rude throughout the intake process. When I asked her a simple question about my son’s previous concerns and his medication, she responded sharply: “That’s not my job. The doctor will answer that.” She said this without even looking at me, as if my questions were a bother to her. This behavior is completely unacceptable for someone working in pediatric care. After the doctor—whom we respect very much—finished the exam, the same nurse returned to give my son his flu shot. My son is 8 years old and naturally nervous about shots. When I asked for just a moment to calm him down, she responded in an impatient and harsh way: “He needs to take it now, or I will come back in ten minutes. I have other patients.” She made no effort to reassure him, comfort him, or treat him with kindness. Her attitude was cold, disrespectful, and lacking any compassion toward a child. The situation became even more concerning when I asked for her name in order to report her behavior. She refused to give it, walked out of the room, and I noticed that she had removed her name badge so I could not identify her. This is extremely unprofessional and raises serious concerns about accountability. I then went to speak with the manager. She was polite, but what happened next was very surprising and, in my opinion, inappropriate. When I asked for the nurse’s name, the manager told me she could not give it to me immediately. Then, she went and asked the nurse herself if she was allowed to give me her name. The nurse eventually agreed, and only then did the manager give me her first name. This process was shocking to me. I do not believe it is proper policy for a manager to ask an employee for permission before giving a patient the name of the person who provided direct care to their child. As a parent, I have the right to know the name of the staff member who treated my son—especially in a situation involving disrespect or possible misconduct. A staff member should not have the ability to hide their identity or decide whether their name can be shared. For these reasons, I request the following: 1. A formal investigation into the nurse’s conduct and her interactions with my son. 2. Confirmation that all staff members are required to wear their name badges at all times. 3. Clarification of the clinic’s policy regarding patients’ right to know the names of the staff providing them care. 4. Appropriate corrective action or retraining to ensure respectful, patient-centered care. 5. Assurance that this behavior does not reflect the clinic’s values or standards. My family has trusted this clinic for many years, and I expect a level of professionalism that ensures respect, safety, and compassion for every patient—especially children. I hope this matter will be taken seriously. Thank you for your attention. I look forward to your response.
• RS

  Ronnie Stewart

  Sep 27, 2024
  1.0
  In the middle of Hurricane Helene during a flash flood warning, I seeked shelter under their awning, not even in the building! Their staff came out as I was quietly sitting and kicked me out from under their awning. Obviously not a business who cares about people.
• VH

  Vishal Holkar

  Sep 17, 2019
  1.0
  Worst worst worst. Receptionists both are so rude. Even after having the insurance info they asked to reschedule the appointment. Dr john treat yourself and the receptionists. DO NOT REPLY TO ME SAYING SORRY TO HEAR THIS AND CALLBACK.