HT
Hyllary Tuesta
Mar 24, 2026
I want to start by saying that Dr. Drennen himself was not the issue—however, we only saw him for a few minutes, which felt rushed and impersonal.
The real problem was the nursing staff and overall office environment. From the moment we arrived, there were repeated assumptions made about us. Because I brought medical documents from another country, staff immediately assumed I did not speak English—even after I clearly explained that I live here and had simply traveled. It was uncomfortable and honestly insulting.
We were then sent a nurse who was apparently meant to speak Spanish, yet she spoke English the entire time while continuing to question where we were from and making unnecessary remarks. When this was addressed, her explanation was simply, “Sorry, I’m from
Honduras,” which did nothing to resolve the situation.
It became even more unprofessional when another nurse entered and said, “Sorry, I sent her in thinking you needed a translator—but you speak English, right?” followed by a chuckle. That kind of assumption and tone is inappropriate in a healthcare setting.
On top of that, I had already translated all of my documents, yet they were handed back with little to no acknowledgment. It genuinely felt like they were dismissed simply because they originated from another country.
To make matters worse, the staff member drawing blood was clearly frustrated and unprofessional. She made rude comments to multiple patients, including complaints like “I can’t read this.” If the system relies on patient-written information, then the office should ensure it is functional—this is not the patient’s fault.
Overall, this experience was disappointing and frustrating. Patients are not doing this office a favor—we are seeking care and should be treated with respect and professionalism. Frankly, I received better care abroad and would prefer that experience over returning here.