Business Details
About
Medical Supply StoreProsthetics
The Good Feet Store is all about arch supports. Our personally fit, premium supports are designed to keep your feet in the ideal position (improving balance, alignment, and performance) which can even benefit the feet, knees, hips and back. Good Feet's 3-Step System of premium arch supports has been thoughtfully created to suit a variety of needs including work environments, activity levels, lifestyles, and shoe preferences (even flip flops and heels!) Your feet are about to embark on a journey, and we are here to support you every step of the way. Visit the Good Feet Charlotte store to experience the difference for yourself.
Location
Hours
Reviews
4.7
475 reviews
5 stars
408
4 stars
32
3 stars
8
2 stars
10
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members are consistently described as friendly, knowledgeable, and attentive, providing excellent customer service.
Product Effectiveness
Many customers report significant pain relief and improvement in foot health after using the products, although some express dissatisfaction with the effectiveness.
Staff Knowledge
Employees are frequently praised for their expertise and ability to educate customers about foot health and the products offered.
Pricing Concerns
Several reviews mention the high cost of products and lack of transparency regarding non-refundable policies, leading to customer frustration.
Store Environment
Customers appreciate the cleanliness and welcoming atmosphere of the store, contributing to a positive shopping experience.
- MWMichael Wilson1 day ago4.0Ashley was great to work with! Provided her overall expertise of the Good Feet products. Within 6 weeks my feet has shown progress. A little disappointed with the small selection of shoe sizes & color options the store has to offer.
- SBSheila BashirNov 17, 20255.0During my visit at the Good Feet Store in Charlotte on last week, I experienced excellent customer service from Ashley and April. They were very professional and knowledgeable about all of the products I inquired about.
- WGWalter GoodwinNov 17, 20253.0The sales associate was very knowledgeable and accommodating. I entered the location after googling a specific shoe brand I was trying to find. When I was told that the store mainly sold insoles to correct foot problems and orthopedic shoes, I immediately asked about the cost of the insoles. I was told I could get them for around $200. So, I agreed to proceed. After the process of finding what seemed to work for my feet, I placed on an automatic foot massage device while the sales associate prepared the bill. When I was later called to the register to pay the bill, I learned that the insoles cost over $1,200! When I inquired about the $200 price initially quoted, I was told that they did carry insoles for that price and that the difference in prices was that for the $200 ones (actually $296) the warranty was only for 6 months, versus a lifetime warranty for the $1,200 price. Being over 70 years old and retired, I simply settled for the $300 ones. And while I appreciate the sales associate's honesty, I still have lingering doubts about the insoles I was actually ultimately provided. They were not the same ones used in fitting my feet. Accordingly, I can't help but wonder if the $900 difference really reflected the length of the warranty. If so, why wasn't I given the same insoles I tried and approved of? Clearly the contract could have been written to adjust the warranty to 6 months versus "lifetime." For these reasons, I will probably not recommend this store to others and, if/when the time comes, go somewhere else for insoles.
- TWtammy wallaceNov 16, 20255.0University Across from IKEA The Good Feet Store has exceptional workers. I was truly impressed by the exceptional customer service. April did a phenomenal job and made my experience even better than I could have imagined. Please know that I will be a forever customer. Thank you for all that you do to help so many people feel whole and back on their feet 🦶
- WSWendy SimsNov 12, 20255.0My first time here. April is wonderful. She was thorough and explained everything.
Frequently Asked Questions About The Good Feet Store
How are our arch supports different from inserts and insoles I can buy online or in drug stores?
Good Feet Arch Supports are designed to provide the firm, yet flexible function necessary to help correct poor foot biomechanics, providing long term pain-relief solutions.
I buy good shoes, but my feet still hurt. Can arch supports help me?
Absolutely. It’s common for people to think that their shoes are the problem, when in reality it’s often the foot that’s going into the shoes that’s the real source of discomfort. By stabilizing the foot with a good arch support, the pain and discomfort caused by common foot and foot-related problems can often be minimized or alleviated.
Will I be able to take my arch supports home the same day I purchase them?
Yes, for ages 6+. Your local Good Feet Store stocks a full inventory of arch supports. Once you’ve been fitted and have found the supports that work the best for you, you’ll be able to wear your new arch supports home.
How do I get my free fitting?
It’s simple. Just stop by your local Good Feet Store. No appointment is necessary, but if you prefer, you can schedule an appointment at the store near you.
Can I use my HSA or FSA funds to purchase arch supports?
Yes, you can use your HSA or FSA to purchase our arch supports. Arch supports, shoe inserts, insoles, or orthotics are eligible for reimbursement with a flexible spending account (FSA), health savings account (HSA), or a health reimbursement arrangement
(HRA). However, arch support reimbursement is not eligible with a limited-purpose flexible spending account (LPFSA) or a dependent care flexible spending account
(DCFSA). Arch Support Inserts are eligible for reimbursement with an FSA or HSA as they are devices placed into your shoes to support the arch of your foot to reduce—or even
eliminate—pain. Important Reminder: FSAs, HSAs, and other listed account types may differ. Be sure to check with your administrator before making a purchase.
What makes Good Feet Arch Supports different from other inserts or insoles available online or in drug stores?
Good Feet Arch Supports are designed to provide firm yet flexible function to help correct poor foot biomechanics, offering long-term pain relief.
Can arch supports help if I already buy good shoes but still experience foot pain?
Yes, often foot discomfort is due to the foot's position in the shoe. Good arch supports stabilize the foot and can minimize or alleviate pain related to common foot problems.
Can I take my arch supports home the same day I purchase them at The Good Feet Store?
Yes. The store stocks a full inventory of arch supports for ages 6 and up, and you can wear your supports home the same day after fitting.
How do I get a free fitting at The Good Feet Store in Charlotte?
Simply stop by the store at 8411 IKEA Blvd; no appointment is necessary, but you can schedule one if you prefer.
Can I use my HSA or FSA funds to purchase arch supports at The Good Feet Store?
Yes, arch supports are eligible for reimbursement with HSA, FSA, or HRA accounts, but not with limited-purpose FSAs or dependent care FSAs. Check with your administrator before purchase.
What are the store hours for The Good Feet Store in Charlotte?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Which nearby shoe stores can I visit if I want to explore more footwear options?
Rack Room Shoes is a nearby shoe store where you can browse additional shoe selections close to The Good Feet Store.
Are there nearby restaurants where I can eat before or after visiting The Good Feet Store?
Yes, nearby dining options include Outback Steakhouse for steaks, Zaxby's for chicken dishes, Jason's Deli for sandwiches, and Culver's for American fast food.
What fitness or gym facilities are near The Good Feet Store for those interested in health and wellness?
Nearby gyms include Megaflex Gym, Hard Body Fitness Personal Training Group, and Crossfit Eternal, offering various fitness and training options.