Planet Fitness

Reviews

• AM

  Arturo McNeil

  5 days ago
  1.0
  I am extremely disappointed with the treatment I received at Planet Fitness on Watt ave/ Freedom Park Drive, and I feel obligated to make management and corporate aware of it. I have been a paying member for over a year, even through financial hardship, and I have always conducted myself respectfully inside the gym. Yesterday, the manager informed me that although my payment was two days late, I had a six-day grace period to bring the account current. This morning, I came in simply needing to take a quick shower before a scheduled job interview. Despite the manager’s clear instructions, Don at the front desk refused to honor that grace period and would not allow me access. I explained the situation to him, including the fact that I had an interview approaching and was actively trying to get back on my feet. Unfortunately, Don showed no willingness to listen, no flexibility, and no professionalism. His tone and refusal were completely unnecessary and inconsistent with the “Judgment Free Zone” Planet Fitness promotes. Because of his actions, I was forced to leave, stuck in traffic trying to find somewhere else to take a shower, with only an hour before my interview — a situation that could have been avoided if he had followed the guidance the manager had already given me. I strongly believe this incident warrants review by upper management or corporate. Members should not receive conflicting information, nor should they be treated dismissively by staff who choose to override their own manager’s instructions. I hope this matter is addressed so no other member has to experience what I did.
• AJ

  Alexandria Johnson

  Nov 17, 2025
  1.0
  I’ve been to many planet fitness locations and have never had an issue. I’ve been interrupted during my workout so many times for nonsense. I was jumping rope in the functional training area, where no one was around. An employee came up to me mid jump to tell me jumping rope wasn’t allowed. When I asked why, he just said because of safety we don’t want anyone getting hit by the rope. I looked around jokingly to see if there was anyone else close by - which there wasn’t. I totally understand that the gym has rules, but I think the judgement to interrupt my workout when no one is in immediate danger was rude and really threw the rest of my workout. Additionally, today I was working out in the same area and a rude lady came over to me and told me that there was a class starting at 10am. Mind you the sign that was posted indicated the class started at 10:30am. Working out is already hard enough as it is I don’t need to have someone come and throw off my entire rhythm mid workout. If it wasn’t for the close proximity to my house, I would certainly leave this gym.
• SK

  Sherika King

  Nov 12, 2025
  5.0
  I truly enjoy my PF location. I’ve never seen it filthy, all of the machines are NOT broken, and I’ve only been met with an empty paper towel machine once. The employees are helpful (especially the late night worker who wears a hat) and polite.
• AA

  Aaron

  Nov 6, 2025
  5.0
  Credit where credit is due - you replaced the busted soap dispenser and fixed the faucet! That always bothered me and it is much better now. That's the main reason I'm making a review but I also want to say all the staff here are great, everyone is nice
• LS

  Landon Shook

  Oct 22, 2025
  1.0
  Terrible experience at this location. The parking lot had zero parking and I was hit with a wave of marijuana smell as I got out of my car, I even smelled marijuana in the men’s locker room. This gym is in a rough part of town so the outside looks bad. I will not be returning to this PF location

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