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Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
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Hours
Reviews
2.6
47 reviews
5 stars
18
4 stars0
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5
1 star
24
- CSChris SandiferDec 23, 20255.0NSM My wheelchair was not moving NSM told me the Technician would be at my house at 2. The technician came diagnosed the problem and literally had me rolling in 15 minutes
- NWNukeya WalkerDec 4, 20251.0For the past year I have been going back and forth with National Seating and Mobility because they processed another child's order under my insurance and will not correct it. I have called and spoke to every department and they transfer me to all different people and no one can help me. I keep getting transfered to Stephanie and she never calls back. I even dug a little deeper and spoke to a manager named Rhi Carney just to be called back by someone else to say the issue was resolved and it was not. My child is almost 2 and has outgrown her infant carseat. At this point I am forced to buy my disabled child a stroller out of pocket after I already have to pay monthly for our insurance because the insurance company says National Seating and Mobility will not clear the order for someone's child on my account. This has taken so much time away from my already busy life and has also caused me so much stress, frustration and anguish. I WILL NEVER DO BUSINESS WITH THEM OR RECOMMEND THEM TO ANYONE EVER AGAIN.
- MSM SNov 20, 20252.0My daughter has been a client of NSM for close to 20 years. For sometime now they have a new system in having to go through a call center in order to reach our local branch which has become a nightmare. Each time I call I have been on hold for close to a 1/2 hour only to repeat the same information over and over. As of late it took 8 phone calls to set up an appointment to have someone come out to address our needs. Life is challenging enough having a child with special needs and this system is only making things more stressful. It would behoove NSM to revert back to the allowing people to call their branch directly!
- MMmereNov 5, 20251.0I work in healthcare management trying to help a patient with their wheelchair, and I was on hold for over 20 minutes — not one person answered. This is unacceptable, especially when patients depend on their mobility equipment for daily life. It shouldn’t be this hard to reach someone for help. The lack of communication and urgency from National Seating & Mobility is incredibly frustrating and unprofessional.
- GGGrandpaOct 12, 20255.0We have purchased two electric power chairs from national seating and mobility in the last 7 years. Robert Flanagan has been our contact there and has always been willing to go the extra mile to ensure that our experience is great. Robert cares about everyone that he deals with and you can tell that he is truly interested in helping people get through some difficult times! The office and support staff, as well , do everything they can to deal with the not so friendly insurance companies and they try to cut through as much of their red tape as possible. I highly recommend this company if you are considering an electric powerchair. Thank you Robert for your exemplary service and caring attitude! Ray and Jane
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What types of mobility solutions does National Seating & Mobility in Charlotte provide?
National Seating & Mobility builds one-of-a-kind mobility solutions such as stair lifts, vertical platform lifts, wheelchair ramps, ceiling lifts, vehicle lifts, door openers, and powerchair EZ lock brackets designed for comfort and safety.
Where is National Seating & Mobility located in Charlotte?
The Charlotte location of National Seating & Mobility is at 3140 Yorkmont Rd, Ste 500, Charlotte, NC 28208, USA.
What are the operating hours for National Seating & Mobility in Charlotte?
They are open Monday through Friday from 8:30 AM to 4:30 PM and closed on Saturdays, Sundays, and specified holidays.
How can I contact National Seating & Mobility in Charlotte?
You can reach them by phone at +1 704-333-8431 or email at accessmobility@nsm-seating.com.
Does National Seating & Mobility offer support to physicians and therapists?
Yes, they provide flexible, highly professional clinical support to physicians and therapists to help deliver independence and self-reliance to clients.
Is National Seating & Mobility affiliated with any professional organizations?
They are associated with the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) and the National Rehabilitation Registry of Technology Suppliers (NRRTS).
What types of payment does National Seating & Mobility accept?
They accept debit card payments and do not require cash only for purchases.
Are there wheelchair accessible parking spaces available at National Seating & Mobility in Charlotte?
Yes, wheelchair accessible parking is available at the Charlotte location for customer convenience.
What nearby business can I visit after my appointment at National Seating & Mobility?
After your visit, you might want to check out Yorkmont Cafe, an American restaurant close by, or Kosta's Kitchen for barbecue cuisine.
How can nearby freight and cargo services be helpful when visiting National Seating & Mobility?
Nearby freight and cargo services like Forward Air, Inc., Special Service Freight Co, and JAS Forwarding could assist with transportation or logistics needs related to mobility equipment shipment.
Are there any nearby cleaning services near National Seating & Mobility in Charlotte?
Yes, REDLEE/SCS, INC. and Redlee Scs provide cleaning services nearby, which could be helpful for maintaining a safe and clean environment.