Home Instead, Home Care Services of Chapel Hill

Reviews

• MM

  Marie

  Mar 16, 2026
  5.0
  From my very first call to Kristen, I was impressed by her empathy and understanding of my interest in short term post-surgical home care. She did a superb job of matching my needs with caregivers as did Lindsey during her preliminary visit, Kathy while introducing caregivers, and Maureen in helping with scheduling. Each caregiver brought different strengths and skills to help me, and I am grateful to the entire team. Grazie mille.
• CS

  Chloe Del Signore

  Jan 22, 2026
  4.0
  The customer service/support was excellent. Had some really good caregivers, some not so great, but they were really good about discretely resolving issues when certain caregivers weren't a good fit.
• JN

  john neurohr

  Dec 11, 2025
  5.0
  For the last three months, I have had several aids from HOME INSTEADwatch my wife for several hours while I either went shopping or played golf with friends. The care given by the aids taking care of my wife was exceptional. They showed true compassion and made the effort to keep her busy By doing puzzles, taking walks, or drawing with color in a coloring books. Chantel, One of the aids she saw most often was truly exceptional. She would bring in her own materials to work with my wife during the day to keep her mind occupied. When Chantelle heard that I was moving my wife into a full-time memory care facility right in my area she was saddened, but asked if she could visit her to help the transition. That truly means a lot to me. I highly recommend HOME INSTEAD to anyone that needs help with a loved one who has dementia or in my wife’s case, Alzheimer’s. John.
• HK

  Harry Kaplan

  Dec 2, 2020
  5.0
  Home Instead has warm, gracious, kind and very helpful people. My dad has needed a lot of TLC and Home Instead caregivers have gone the extra mile to help him. Home Instead has made excellent suggestions for extra things that I can do for my dad, and they have proactively offered services and ideas that I had not thought of that have improved my dad's daily life. Home Instead caregivers are reliable and caring, and when you need a favor or extra support, they are there for you. I am very blessed to have their help for my dad and for me.
• BH

  Barbara Hatcher

  Jun 25, 2019
  2.0
  We contracted Home Instead to help in care of husband with dementia and me recovering from pneumonia. Care person not trained, she said she cleaned toilets but did not. Did not know how to make a bed. Worst of all on her first day( without asking) organized the pantry. This all was stressful to me. Not helping me recover. I will not recommend this company to any one.