Triangle Visions Optometry

Reviews

• SP

  Susan Perry

  Feb 4, 2026
  5.0
  The staff is friendly, efficient and professional. I always feel like I am valued as a patient,
• HS

  Howard Schultz

  Jan 21, 2026
  5.0
  We needed our glasses adjusted and went to Triangle Visions. Giovanna greeted us with a smile, took our glasses and adjusted them. Giovanna was efficient and professional. I highly recommend Triangle Visions for all your optical needs!
• PB

  Patricia Barkley

  Jan 3, 2026
  2.0
  We had such a great experience with Dr Kyle and we were moving forward with vision therapy for my daughter! They had to contact our insurance to get coverage information and never followed through so our insurance dropped the claim. It’s frustrating because we paid another evaluation fee for my daughter and myself and we can’t even get therapy. I’ll have to pay again & go somewhere else since no one will return our calls! It’s a shame …because the Dr is fantastic!!
• ED

  Elise Dunzo

  Nov 19, 2025
  1.0
  There is a woman at the front desk that will ruin the entire experience. I struggled to put a 1 star review for the entire practice because the actual technicians and optometrist are EXCELLENT. Great customer service, caring feedback and helpful suggestions. The technical staff goes above and beyond for their customers. The problem is there is one older woman at the front desk who's customer service is just awful. She's rude in tone, condescending and will talk over and down to you. I have been using Triangle Visions since the office on 54/55 was a house (where you had to watch where you walked between rooms with various different levels/steps!) -- I estimate over the 20 years, I've likely spent 18-20K in services, glasses, lenses. This woman is rude when you're trying to make appointments, rude when you call with questions and rude when you're checking in! I would like to say to her, if you don't like working in customer service in a face-forward positionm, perhaps find other work before you run customers away. I enjoy working with Dr. O'Mara and the two technicians in front -- over the past 6 weeks, my entire family has been at this practice and probably purchased or used insurance to the amount of 2-3K (thank you astigmatism). However, I believe in spending my hard earned money where I recieve polite treatment. I will need to seriously reconsider all of our appointments next year if I call to make appointments and have to deal with her tone and general sound of irritation again. I called to make sure that all of the insurance information was taken care of before my daughter and wife went to their appointments yesterday. She answered (I can tell her voice); she told me yes. It was interesting that when my daughter arrived, there was no problem. But when my wife arrived, and I indicated very clearly that she was on my insurance, she was asked to provide her MEDICAL card even though the VSP insurance had already been verified. I'm ok with asking for her ID but again -- the TONE AND ATTITUDE AND EYE ROLL almost made me gather my family and walk out. We just purchased a home in Briar Chapel about 18 months ago, which is the reason that we are using this office and not the one in Durham any longer, in case there's a question.
• JG

  Jennifer Gibbons

  Oct 1, 2022
  5.0
  Triangle Visions has been my eye care provider for many years. Dr. Heather O’Mara is excellent, and the office experience overall is very professional. HOWEVER, as another reviewer pointed out, the business appears to have a policy that discourages staff from providing prescriptions to patients. I always consider purchasing lenses through the office, but when I compare pricing the cost is often hundreds of dollars higher than other sources. Every year, I have to request my prescription multiple times. It is frustrating and enough of a deterrent that I am considering looking for a new provider. I would highly recommend the business if they would change their policies, and I’d buy my lenses from them if their pricing was even close to competitive. 2026 Update: I’ve adjusted my rating to reflect my most recent experience, which included the same great care without any hurdles to receiving my prescription. Everyone was efficient and professional.