Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.4
762 reviews
5 stars
555
4 stars
108
3 stars
34
2 stars
15
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff professionalism; some praised friendly service while others reported rude and unhelpful interactions.
Cleanliness
Generally noted as clean and well-maintained, though some reviews mentioned issues with paper towel dispensers and locker room maintenance.
Atmosphere
Positive atmosphere with a welcoming vibe, though some customers found it overcrowded at peak times.
Billing Issues
Several complaints about billing practices, including unauthorized charges and difficulties in resolving account issues.
Equipment Quality
Equipment is mostly in good condition, but some machines require maintenance and there are requests for more variety in strength training options.
- JBJani BrownOct 30, 20251.0Incompetent and unproffesional! I won a 1 year Planet Fitness in Chapel Hill membership last year at the UNC day competition. When i went in to activate it, they said they need my banking details for records purposes but promised that no funds will go through because i won the free membership. Well, for 3 months they deducted $25 per month from my account without my permission. I came in to rectify it, but was told "the manager is not in" I left my nr but nobody called me back. After another payment when through i changed my banking details to stop the payments from going through. For the past 6 months Planet Fitness Debt Collector has been harassing me, everyday to make my payments. Sometimes they call me 3 times a day for money! They actually gave me over to their debt collectors!! My credit profile has been affected by this nonsence! The daily calls have been driving me nuts. Today was the 4th time i went into the branch, proof of free membership awarded to me in hand, and was told, as usual, "the manager is not in" What was however different today, the arogant person at the desk told me NOT to leave my nr. Because she can assure me that they will not call me back. Told me to come back another day. AGAIN! I regret ever winning the so called free 1 year memberdhip. This place is a joke and I WANT THEIR DEBT COLLECTORS TO STOP HARASSING ME!!!!!! I have the email proof but they are just ghosting me! Need a laywer to assist me in getting them to take me off ther debt collection list because all my attemts to talk to their manager face to face and sort it out, has been futile.
- KRKayLyn ReneeSep 12, 20251.0Worst front desk service ever.
- GLGuillaume de LamaziereSep 4, 20255.0Great atmosphere. A lot of machines and equipment. Open all day. Nice crowd.
- CACrystal AnakweAug 29, 20253.0I am a new member here. I am attempting to update my billing information over the phone but the young boy has made it insanely difficult. I was put on hold three times for whatever reason. I also repeated the reason for my call three times. I repeated my name and slowly spelled it out twice and he still can’t manage to get it right. I will have to handle the issue in person so I can see what and why a simple task has been so difficult to handle.
- JLJohn LAug 17, 20254.0Daily regular user for the past 6 months. Staff are friendly and welcoming. Place is usually relatively clean and atmosphere is always positive, although it can get busy at times. Only gripe is that the machines are older and some require regular maintenance.i.e. stairmaster. Many of the cycling trainers definitely need some repairs as the cranks make clicking sounds or rotate misaligned. Wish they the fancy peloton ones as the Durham location.
Frequently Asked Questions About Planet Fitness
What are the operating hours of Planet Fitness in Chapel Hill, NC?
Planet Fitness in Chapel Hill, NC is open 24 hours a day, 7 days a week, with special holiday hours on certain dates.
Where is Planet Fitness located in Chapel Hill?
Planet Fitness is located at 201 S Estes Dr, Unit 200A, Chapel Hill, NC 27514.
What types of services does Planet Fitness offer at this location?
Services offered include ClassicAccess, MobileApp, FreeICFT, ClassicWifi, WCPerks, guest privileges, tanning, massage chairs, hydro massage, discounted drinks, fitness training, premium perks, and virtual fitness training.
What is the mission or philosophy of Planet Fitness?
Planet Fitness believes in being inclusive, supporting everyone's strength regardless of their fitness goals, providing a welcoming Judgement Free Zone® with best-in-class equipment to build strength at your own pace.
When was the Planet Fitness location in Chapel Hill established?
This Planet Fitness location was established in 2015.
Does Planet Fitness have a mobile app for workouts and memberships?
Yes, Planet Fitness offers a mobile app with hundreds of ways to get strong, available on both iOS and Android platforms.
How can I contact Planet Fitness in Chapel Hill?
You can reach Planet Fitness at their main phone number: +1 919-300-5987.
Are there any gyms near Planet Fitness in Chapel Hill?
Yes, nearby gyms include Crossfit Homeward and CYCLEBAR, which offer different fitness and cycling classes you might want to explore before or after your workout at Planet Fitness.
What shopping centers or places can I visit near Planet Fitness?
Nearby, you can visit University Place, a shopping center and landmark with a farmers market, perfect for grabbing food or shopping after your workout.
Are there restaurants close to Planet Fitness where I can eat post-workout?
Yes, nearby restaurants include Alfredo's Pizza Villa, K&W Cafeteria, The Flying Biscuit Cafe, Hawkers Asian Street Food, and Village Burgers for a variety of dining options after your gym session.