Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
363 reviews
5 stars
320
4 stars
11
3 stars5
2 stars2
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Eric and Mya for their exceptional service.
Efficiency
Customers appreciated the quick service and efficiency in handling appointments and eyewear needs, although some reported delays in receiving glasses.
Mixed Experiences
While many reviews highlighted positive experiences, there were notable complaints about rude staff and poor handling of issues, leading to dissatisfaction for some customers.
Product Quality
Several customers expressed concerns about the quality of glasses and the accuracy of prescriptions, with some reporting issues with lens fitting and delays in service.
- JBjanet boydJan 4, 20263.0Service was wonderful for my son. He bought 3 pair and got 2 already. Saturday evening right before you closed he received a text saying the 3rd pair was ready. Why couldn't someone have let him know that before you were closing? That is poor customer service. He needed them for work. Now has to drive back to Burlington on Monday after work.
- JWjohn wileyJan 3, 20265.0Exceptional service. Immediate attention by staff, helpful in choosing frame, broke out and explained the individual items. Large and varied selection of frames. I highly recommend them for your prescription and non-prescription eye wear needs
- NPNadia PashaJan 1, 20265.0Even though we have a LensCrafters just 10 minutes from home, we happily make the 45-minute drive because of Allari. We first met her over two years ago, and she’s been absolutely amazing ever since! Allari is the reason we keep coming back. She’s incredibly friendly, attentive, and truly goes above and beyond to make sure we’re taken care of every single visit. Whether it’s helping us pick out the perfect frames or making sure our lenses fit just right, she always makes the experience easy and enjoyable. It’s rare to find someone who combines professionalism with genuine kindness the way she does. She remembers us each year, takes her time with us, and makes sure we leave happy and confident with our glasses. If you’re visiting this location, ask for Allari — she’s the best!
- KMKevin MinterDec 15, 20255.0Andrea was patient, efficient and very knowledgeable of the product! Definitely worth the trip to Alamance Crossings if you are in need of glasses.
- AAAnitaDec 4, 20255.0The customer service is excellent. Eric at the alamace store was a great help.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Burlington, NC offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands such as Prada, Burberry, and Ray-Ban. They also provide prescription wearable technology and accept most vision insurance plans.
What are the operating hours for LensCrafters at Alamance Crossings Shopping Center?
LensCrafters is open Monday through Saturday from 9:00 AM to 6:30 PM, and on Sunday from 12:00 PM to 5:00 PM.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule an eye exam appointment online through their scheduling link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=5119&storeId=10851.
Does LensCrafters accept vision insurance?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What payment methods are accepted at LensCrafters Burlington?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Is there wheelchair accessibility at LensCrafters?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate all customers.
What should I bring to my eye exam at LensCrafters?
Bring your vision and medical insurance information, your current eyeglasses, sunglasses, contact lenses, and any questions you may have for the optometrist.
What nearby places can I visit before or after my appointment at LensCrafters?
Near LensCrafters at Alamance Crossings Shopping Center, you can visit The Eye Center Burlington for additional eyewear options, Foot Locker for shoes and sportswear, and Bath & Body Works for cosmetics and beauty supplies.
Can I combine a visit to LensCrafters with a meal nearby?
Yes, you can enjoy a meal at nearby restaurants such as Brixx Wood Fired Pizza or The Peach Cobbler Factory after your appointment at LensCrafters.
Are there shopping options near LensCrafters for fashion and accessories?
Yes, nearby shopping options include BOHOBLU of Burlington for women's clothing, Kay Jewelers for jewelry, and Claire's for fashion accessories and jewelry.