Planet Fitness

Reviews

• AS

  Alberth antony Sagrero

  4 days ago
  5.0
  Nada en especial pero muy tranquilo
• II

  ImSoTyRell

  Nov 12, 2025
  1.0
  I have been a loyal Planet Fitness member for over 10 years, frequently visiting various locations across the country. Unfortunately, my experience at the Belmont, NC location has been one of the most disappointing in my fitness journey, primarily due to the management and staff behavior. **Management Issues:** Janine, the store manager, exemplifies unprofessionalism in her role. My interactions with her have revealed a lack of understanding regarding company policies, prompting me to reference the official guidelines several times to clarify basic issues. Instead of acknowledging the established rules, she often attempts to impose her own interpretations, which is not only frustrating but also undermines the integrity of the franchise. **Staff Dynamics:** It's disheartening to see the turnover among staff of color, many of whom have confided in me about experiencing discrimination and unfair treatment under Janine's management. This pattern of behavior creates a toxic environment that affects both employees and members alike. A specific incident involving another staff member, Lexi, highlighted the problematic culture fostered by Janine. When Lexi questioned the size of my gym bag—despite it being compliant with policy—she refused to let me continue my workout. After I calmly explained the situation and decided to transfer my membership, Janine intervened. Lexi subsequently reacted by claiming victimhood and falsely asserting that I was a threat, which culminated in her attempting to block my membership across all Planet Fitness locations. This was not only unprofessional but indicative of a deeper issue within the management team. **Conclusion:** Given the unprofessional conduct exhibited by Janine and the resulting negative impact on staff and members, I cannot recommend this location. I urge potential members to exercise caution when considering joining this gym. My journey with Planet Fitness has been mostly positive in other locations, but this specific franchise needs significant improvements in management and staff training to create a welcoming and respectful environment for all.
• BT

  Broderick Tillman

  Nov 5, 2025
  5.0
  Coworker and I joined gym to start our new health journey of getting our bodies in better shape. Great workout on first visit! Upon arrival Rep at front desk was extremely friendly and knowledgeable in helping us to understand membership and priveleges.
• DW

  David Walker

  Oct 20, 2025
  5.0
  The Belmont, NC PF on Park is doing a GREAT job. When I first walked-in the two people at the desk greeted me with a pleasant few and natural words. Neither dove to the scanner to push the green button (creepy mechanical unwelcoming practice of some locations), trusting the beep they heard when you scanned-in. The temperature and music volume were comfortable. No one was yelling to the person next to them. The one aspect that was far and away the BEST of any PF in the Charlotte, NC Metro area was the cleanliness and true sanitation of the locker room, showers, and changing area. There were no hair balls, uses bandages, soap scum and other bio build-up in the showers. There were chairs and hooks in the changing rooms. The toilettes didn’t have the previous people’s remains spattered in them. The sinks were sparkling clean and the counter tops were as clean and dry as in your own home. The place looked and felt clean. This is the Achilles heal of Freedom, University, and Matthews. It’s always frightening to imagine your bare skin touching any surface in the showers or changing areas in any of those three worst of the worst for PFs for sanitation. The only thing the young person cleaning the locker room in Belmont went short on was making one quick path “so I can tell my boss I did it” (his words verbatim to a young member while I was changing) of the floor cleaning machine. It seemed a shame that all the good work he did was diminished by making one path in the middle of the room and not going over the entire floor. What a shame to take a hit on flawless sanitation with this one careless act. Kudos to Belmont PF for really being the best I have witnessed in Charlotte in the past 4 months. THANK YOU
• MT

  Magick Thirteen

  Oct 14, 2025
  1.0
  Horrible, nasty bathroom/showers. Nowhere to set your things while showering either. I just joined and came in today to workout. I went to check the bathroom/shower/lockers and all I can say is YUK!!! I WANT A REFUND🤬 Walked right back out.

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