LensCrafters

Reviews

• ML

  Michelle Lutes

  3 days ago
  5.0
  The staff and Dr. Corte were very helpful and friendly and I got both my glasses and contacts
• SW

  Samantha WNC

  Apr 2, 2026
  2.0
  Really disappointed in the service I received at my last visit. I have been coming here for the last several years and have had great experiences every time. This last visit I was misinformed by the gentleman with a beard about my insurance benefits. He assured me I could use my frame benefit AND get contacts (first time purchasing). Per his guidance I purchased the contacts. After this was done, I found glasses I liked and went to order with him and the benefit was much lower to the point that they were not affordable. He didn’t take responsibility at all and said the benefit was lower because “I purchased the contacts”. I only did this because if his assurance that my glasses benefit would still be intact. Very disappointed. Now I’m stuck with contacts and I really don’t enjoy wearing them because they bother my eyes. I would have much preferred glasses.
• IP

  Ivan P

  Mar 28, 2026
  5.0
  Shout out to everybody who was working yesterday you guys rocked! Everybody there is so pleasant. Check in ladies were super nice, i had a short wait time, and the optimetrists assistant carried out all my tests smoothly while explaining the process in a way that was easy to understand. I learned some new things about my eye health from my amazing doctor who was very informative and kind despite the offices high patient volume that day. She took time to answer all of my questions and made sure i understood everything clearly before moving on to the next step. Lastly, Luna helped my fiancée and I pick out our frames. My fiancée was stumped on which frames to choose (out of 5!) and Luna helped her narrow the options down and gave genuine feedback on what they felt was the best option. It didn’t feel like a sales pitch like most eye doctors i’ve been to. They were very personable and explained the billing process so we wouldn’t be hit by any surprises. Everyone at Lenscrafters are hardworking people who know their stuff. Never thought my preferred eye doctor would be at the mall, but I guess that’s how it’s gonna be! Definitely 100% recommend this place :)
• II

  ian

  Mar 22, 2026
  5.0
  All the staff at lens crafts went above and beyond to be kind helpful and patient with me and I know everyone else too. Luna and Anna? hannah maybe were so great with me, I'll go back everytime I need a new pair of glasses every 10 years. jk
• LC

  Leira Chantall

  Mar 9, 2026
  5.0
  It was an excellent experience and the dedication, service, professionalism, knowledge, kindness, patience and respect received by the staff team at Mall in Asheville, North Carolina location was awesome, outstanding and wonderful. I definitely appreciate and recommend to everyone.

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